Opportunities that providers should leverage to improve quality in care delivery should focus on 3
QUALITY IMPROVEMENT IN HEALTHCAREimproving communication amongst themselves and patients, which, in turn, could help to improve profitability and ensure better patient outcomes and standardizing protocols with the clinical pathways (Shi & Singh, 2017, p. 311). Decreasing Discharge DelaysImproved communication in healthcare settings can pave the way for improved quality interms of care provided. One of the biggest problems for many healthcare facilities is patient delay discharges that have been a leading cause of healthcare profitability loss (Boyd, 2017). They also result in an increase in the length of the waiting list for patients seeking admission (Shi& Singh, 2017, p. 200), thus jeopardizing the delivery of care to patients. An improved dischargeprocess would be beneficial to hospitals and patients. Notably, effective and adequate communication between discharge teams is crucial to the reduction of delayed hospital discharges. In most cases, communication breakdown sets the stage for lengthy stays for patients.Thus, staff must put in place a proper communication channel and have smooth coordination when providing care to patients (Boyd, 2017). With effective communication, an improvement inquality of care provided offered is highly likely as challenges such as fatigue and inexperience among staff are mitigated . This would then reduce delayed discharges and average length of stay(ALOS) (Shi & Singh, 2017, p. 300) thereby reducing costs for health care settings alongside ensuring better patient outcomes.Communication Amongst StaffImproving communication amongst healthcare staff is crucial when it comes to preventing patient harm and medical errors. According to the Dingley, Derieg, and Persing article(2008), ineffective communication amongst healthcare staff is a leading cause of patient harm and medical errors that compromise the overall objective of better patient outcomes. Many health4
QUALITY IMPROVEMENT IN HEALTHCAREcare professionals, especially nurses, usually cite communication breakdown between them and patients and amongst themselves as a major cause of errors and inefficiencies in the delivery of care. More effective and better-quality communication can only occur in instances of high-quality relationships among healthcare staff. Patients treated by staff with high-quality relationships report better outcomes (Schmalenberg & Kramer, 2009). High-quality relationships have been witnessed among staff who work collaboratively in the delivery of care to patients. Reports have indicated that morality rates in ICUs are lower when nurses and physicians work collaboratively. Also, high-quality relationships have helped to reduce the length of stay for patients (Shi & Singh, 2017, p. 300), as well as the treatment costs incurred by health care facilities. Moreover, effective communication improves patient safety, which ensures better patient outcomes.
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