Management must be clear in openly stating the

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critical in setting things straight. Management must be clear in openly stating the objectives of the company, both overall and at the departmental levels. REFERENCE: - BUSINESS-SUCCESS/ 7. List 3 ways to identify current and emerging trends in your industry. A) Incorporating Technology B) Improvising Customer Service C) Improving Works Practices REFERENCE: SITXMGT001 MONITOR WORK OPERATIONS/IMPROVING WORKPLACE OPERATIONS/ PAGE 14 & 15 8. Sustainability is usually associated with the environment, however it can also refer to the operations of a business. Other than environment, what are the 2 other areas of operational sustainability a. Economic terms e.g. business profitability b. Environmental teams e.g. conservation of resources and waste minimisation REFERENCE: SITXMGT001 MONITOR WORK OPERATIONS/IMPROVING SUSTAINABILITY OF OPERATIONS/ PAGE 16 9. What is the purpose of having a logical, well defined workflow? A well-defined workflow helps the organization to achieve efficiency in all its areas of operations. Employees know exactly what to do and what they have to achieve and also how they can do it. They have a set list or format of tasks they need to follow to achieve the desired results in the fastest way possible. It saves time and money and reduces wastage for the organization. REFERENCE: SITXMGT001 MONITOR WORK OPERATIONS/PLANNING AND ORGANIZATION WORKFLOW/ PAGE 20 10. List 3 business benefits of having an efficient and effective workflow a. Using all the available resources at the appropriate time b. Carrying out work-cost effectively c. Minimising periods of inactivity REFERENCE: SITXMGT001 MONITOR WORK OPERATIONS/PLANNING AND ORGANIZATION WORKFLOW/ PAGE 22 Rajendra Banjara DC:4919
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SITXMGT001 MONITOR WORK OPERATIONS 11. “Considering the task to be delegated” is the first step in the delegation process. List 3 more steps in delegating work or job tasks to staff. a. Select the team or person b. Explain the reasons for delegation c. Explain the job REFERENCE: SITXMGT001 MONITOR WORK OPERATIONS/THE DELEGATION PROCESS/ PAGE 28 12. Coaching and mentoring staff, can help them prioritise their job tasks and workload. Name 3 functions of coaches or mentors. a. Teaching the employees of the tasks in hand by providing them related information and resources. b. Inspiring the employees to do better by challenging them, giving them more responsibility and setting rewards for them. c. Understanding the personal attributes of the employees to point out their strengths and help them in overcoming their weaknesses. REFERENCE: SITXMGT001 MONITOR WORK OPERATIONS/THE DELEGATION PROCESS/ PAGE 28 13. “Giving credit where credit is due” is one effective way of providing feedback and guidance to your staff. List 3 other examples.
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