Workplace e policies every message is a potential

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Workplace E-PoliciesEvery message is a potential liability for organization whether:For-ProfitNon-profit© 200612Not-for-profitSchoolsChurchesGovernmental BodiesSee
MGMT 3330 – Communicating in BusinessLecture notes for chapter 8.Prof. Mike SextonDepartment of ManagementCollege of Business Administration – UNTOffice: 213b E-mail: [email protected]3E-Disaster in the WingsAccording to an Elron Software survey, nearly 50% of employees (access) receive inappropriate e-mail.Racist© 200613RacistSexistPornographyInflammatory ContentSurvey used by permission of Elron Software, Inc.Legal IssuesMany organizations have or are developing e-mail policies to protect the firm.Hiring promotions termination finances© 200614Hiring, promotions, termination, financesWe now have recorded work and non-work related e-mail.Downsides of monitoring?Your E-Mail Is Not PrivateElectronic Communications Privacy Act (ECPA) 1986 states “…. That an employer provided computer system is the property of the employer who has the right to monitor all e-mail tffid I ttti ittht© 200615traffic and Internet activity on the system”.Who’s Watching?American Management Association survey results suggest that almost 75% of major U.S. companies review:Telephone © 200616E-mail Internet activity“Survey of Workplace Monitoring and Surveillance,” American Management Association.Who’s Watching?American Management Association survey results suggest that almost 75% of major U.S. companies review: Software:© 200617KeystrokesTrigger wordsMirror your screen“Survey of Workplace Monitoring and Surveillance,” American Management Association.Who’s Watching?American Management Association survey results suggest that many U.S. companies use: Cyber Stings© 200618Post job ads on Monster® or similarPost ads in the newspaperSee who replies, then terminate“Survey of Workplace Monitoring and Surveillance,” American Management Association.
MGMT 3330 – Communicating in BusinessLecture notes for chapter 8.Prof. Mike SextonDepartment of ManagementCollege of Business Administration – UNTOffice: 213b E-mail: [email protected]4Is E-mail Safe?Is the message of a sensitive nature?Will your employer see it?Is the message gone with the stroke of the © 200619delete key?Professor’s Rule on E-mail: Don’t use e-mail for messages that should not be made public.E-mail CultureLook for style, tone, format, and context (urgency)Bulletin board, memo, or other© 200620Chain of command – follow itWritten policiesYes, audience analysis!Avoid the ECK (e-mail career killer)Composing Effective Email1. Plan2. Draft5. Send© 20063. Revise4.

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