BUS661 Week 1 Assignment.docx

Difficulties known to all staff members several staff

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difficulties known to all staff members several staff changes were made so that they could have a better understanding of what needed to take place for the bar to survive. In both company’s jobs were cut in efforts to save money. The only employees chosen to remain employed were those who held strong work ethics and held strong competence of their jobs. The BIS appointed a new Chief Operating Officer and Chief of Medicine. They created plans for each department that included a set of goals that had to be reached. As more money was being made employees from BID and Three Corners felt proud of their outcomes and had a sense of achievement. Feedback was equally as important, managers wanted to know how patrons and employees felt about the changes to correct their issues. This count of accountability is what drove their managers to constantly seek improvements in the quality and safety of patients and patrons alike. The outcome of the changes made were two true stories of success. BID became one of the leading academic health centers in the United States and Thee Corners became the most popular bar in the city of Niagara Falls. From each of these issues and outcomes came lessons. When managers are under intense pressure they face critical tests of nerve (Palmer et al, 2017). Identifying the key factors and successes as well as the ongoing challenges facing each organization in their efforts to promote quality yielded important lessons. The greatest lessons learned from each organization would be the fact that no matter what the issues are change must be taken seriously and addressed properly. Assuming that everything will work out fine is only wishful thinking. Changes within the organization should not be viewed as projects. Instead, they should be looked at from a perspective of benefits and sustainability. Employees love to hear good news, and want to be part of the success. However, when issues are created they can sometimes spread fast. From each story managers should learn that if you do not communicate issues clearly, get the entire
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  • Spring '12
  • AGUILAR
  • Management, Benevolent and Protective Order of Elks, Beth Israel Deaconess Medical Center

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