It is therefore important to note that of all the

Info icon This preview shows pages 5–6. Sign up to view the full content.

employees feel uncomfortable. It is therefore important to note that of all the four mentioned modes of communication, verbal communication is the best because it succinctly provides the workforce with a clear message and also promotes a feeling of credibility and value among the employees (Hammersley & Reid, 2014).
Image of page 5

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

6 EFFECTIVE COMMUNICATION IN BUSINESS References Carsten, M. K., & Uhl-Bien, M. (2015). Follower beliefs in the co-production of leadership. Zeitschrift für Psychologie . Drago, E. (2015). The effect of technology on face-to-face communication. Elon Journal of Undergraduate Research in Communications , 6 (1). Farmer, N. (2017). The invisible organization: How informal networks can lead organizational change . Routledge. Goetsch, D. L., & Davis, S. B. (2014). Quality management for organizational excellence . Upper Saddle River, NJ: pearson. Hammersley, R., & Reid, M. (2014). Communicating successfully in groups: a practical guide for the workplace . Routledge. Katzenbach, J. R., & Smith, D. K. (2015). The wisdom of teams: Creating the high- performance organization . Harvard Business Review Press. Quirke, B. (2017). Making the connections: using internal communication to turn strategy into action . Routledge. Samovar, L. A., McDaniel, E. R., Porter, R. E., & Roy, C. S. (2015). Communication between cultures . Nelson Education. Shockley-Zalabak, P. (2014). Fundamentals of organizational communication . Pearson.
Image of page 6
This is the end of the preview. Sign up to access the rest of the document.
  • Summer '17
  • Smith
  • Management, Drago, Hammersley & Reid

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern