Workforce diversity is increasing in the united

This preview shows page 3 - 5 out of 12 pages.

We have textbook solutions for you!
The document you are viewing contains questions related to this textbook.
Foundations of Business
The document you are viewing contains questions related to this textbook.
Chapter 10 / Exercise 018
Foundations of Business
Hughes/Pride
Expert Verified
Why is diversity important in the workplace?• Workforce diversity is increasing in the United States and other countries. It is important because of the benefits diverse backgrounds and perspectives can bring to the workplace.• Rather than being something we have to “manage,” diversity should be something we value.• There are many types of diversity, but the most commonly discussed in the workplace are racial/ethnic, gender, age, disability, and sexual orientation.• In recent years there has been a shift from a focus on diversity to a focus on inclusion. This represents a need to emphasize not only recruitment but retention.• Social identity theory suggests that many forms of discrimination are subtle but powerful, and may occur in subconscious psychological processes that individuals of out-groups perceive in the workplace.• Companies can value diversity by promoting cultures of inclusion that implement policies and practices to help create a more equitable and opportunity-based environment for all.Ch3What are emotions and moods?• Affect is a generic term that covers a broad range of feelings that individuals experience as emotions and moods.• Emotions are strong feelings directed at someone or something and that influence behavior, often with intensity and for short periods of time.• Moods are generalized positive or negative states of mind that can be persistent influences on one’s behavior.• Emotional intelligence is the ability to detect and manage emotional cues and information. Four emotional intelligence skills or competencies are self-awareness, self-management, social awareness, and relationship management.How do emotions and moods influence behavior in organizations?• Emotional contagion involves the spillover effects onto others of one’s emotions and moods; in other words, emotions and moods can spread from person to person.• Emotional labor is a situation where a person displays organizationally desired emotions while performing a job.• Emotional dissonance is a discrepancy between true feelings and organizationally desired emotions; it is linked with deep acting to try to modify true inner feelings and with surface acting to hide one’s true inner feelings.• Affective Events Theory (AET) relates characteristics of the work environment, work events, and personal predispositions to positive or negative emotional reactions and job satisfaction.What are attitudes and how do they influence behavior in organizations?• An attitude is a predisposition to respond in a certain way to people and things.• Attitudes have affective, cognitive, and behavioral components.• Although attitudes predispose individuals toward certain behaviors, they do not guarantee that such behaviors will take place.• Individuals desire consistency between their attitudes and their behaviors, and cognitive dissonance occurs when a person’s attitude and behavior are inconsistent.• Job satisfaction is an attitude toward one’s job, co-workers, and workplace.• Job involvement is a positive attitude that shows up in the extent to which an individual is dedicated to a job.
We have textbook solutions for you!
The document you are viewing contains questions related to this textbook.
Foundations of Business
The document you are viewing contains questions related to this textbook.
Chapter 10 / Exercise 018
Foundations of Business
Hughes/Pride
Expert Verified
• Organizational commitment is a positive attitude that shows up in the loyalty of an individual to the organization.

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture