chapter 7 (Management Robbins 12th Edition)

31 lightspeedcom scenario edwin edwards is a team

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Lightspeed.com (Scenario) Edwin Edwards is a team leader for Lightspeed.com, an e-business that has employees in every global time zone. Some of the factors that the team has to contend with are deadlines, strong work ethic, the creativity-innovation chain, high-speed turnaround, and professionalism. As team leader, Edwin sees team members via video conference only a few times per year. A frustration that he is encountering is that he works with all of these people and does not have control over their "actual" work or the few organizational rules, regulations, and policies. Yet, due to the position he is in, he feels he gets all of their complaints. The team does not deal well when a member offers an "off-the-wall" solution to a team problem; team members seem to have more trouble with this than any other team-conflict issue. What he likes most about leading the team is that they seem to prefer getting their objective accomplished instead of wasting time trying to decide who should be doing what. 94) When Edwin feels frustrated that he does not have control over team members' "actual" work or the organizational rules, regulations, and policies, he is contending with ________.
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