The team will determine through the data analysis whether the change brought about a positive effect on the system, at this point revisions will be made if necessary to further develop the process change. Further down the line, another set of evaluation surveys should be collected, to establish the improvement in the system brought about by the change, towards creating a patient centered facility.
ORGANIZATIONAL LEADERSHIP AND INTERPROFESSIONAL TEAM DEVELOPMENT 14 Multidisciplinary Team Team Member Role Unit Director (RN) •Team leader/coordinator/advocate •Steers team meetings and keeps the team focus on the goals, while adhering within the standards and protocols of the facility •Formulates strategy with the team •Presents available resources and budget to the team •Gathers/analyses surveys and interview results •Procures assistance and updates the education department to perform staff in-services Staff nurse (from each shift) •Represents the staff nurses and advocates the change •Provides the team, nurses point of view on the •strategy implemented •Acts as liaison between the team and nursing staff •Provides education to patients and nurses on the changes •Takes on a super user role •Provides feedback post implementation Physician (Quality Medical Officer or MD liaison officer) •Acts as liaison between the team and the physicians •Presents the change to the physician committees
ORGANIZATIONAL LEADERSHIP AND INTERPROFESSIONAL TEAM DEVELOPMENT 15 •Advocates the change and shares physician point of view Information Technology (IT) specialist •As the expert, provides information to the team on the technological aspect of the change •Stays within the budget proposed •Creates revisions and updates on the web portal for easy accessibility and one that is user friendly •Educates nursing staff, physicians and patients on the revisions and proper use of web portal •Assist in building surveys, interview and resource material. •Analyses and gathers survey/interview results with the team leader Patient, Family member or Patient advocate •Shares patient perspective with the team on the changes implemented •Advocates the changes and openly participates during the implementation •Provides feedback post implementation Team Diversity The locality that Pacifica Hospital serves is composed of a multi-racial community with culturally diverse backgrounds. The staff in Pacifica is likewise of a similar structure, catering to
ORGANIZATIONAL LEADERSHIP AND INTERPROFESSIONAL TEAM DEVELOPMENT 16 their diverse clientele, overcoming the language barrier and respecting the different cultural beliefs. Each person is unique in their own way, one is molded into what he is through beliefs, values and tradition. Latinos predominate the patient population in this facility, and it is helpful to have the majority of the staff coming from the same background. It helps in creating a trusting relationship, that will lead to both patient and staff satisfaction.
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- Fall '19
- Health care provider, Pacifica hospital