It is monday morning and max has called a meeting at

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It is Monday morning and Max has called a meeting at 8 a.m. Max arrives at 7 a.m. and is surprised tofind only a couple of employees in the building. Max begins the meeting at 8 a.m. sharp, and theauditorium seats are half-filled. Max is perplexed at the turnout but begins the meeting. "Shareholdervalue is what it's all about. We are the stewards of this organization, and we have a responsibility tothe shareholders."Silence echoes in Max's ears. He continues by stating, "I expect total dedication. If you cannot committo our new vision and strategies then this is not the right place for you. Commitment starts by being ontime." Max motioned to the staff standing next to the auditorium doors to close the doors. "If you can'tbe here on time, then you can't play in our sandbox."Later that afternoon, Max met with the executive team and outlined the strategies, goals, numbers,and deadlines. A meeting was held with senior staff members responsible for reporting progress.Market growth numbers were up, and new business numbers were increasing.VC003 College of Sports & Fitness – Assessment Cover Sheet 22-06-2017International College of Capoeira Pty Ltd trading as ’College of Sports & Fitness’ ABN 90 125 114 730/ RegisteredTraining Organisation 91345/ CRICOS Provider Code 03057C
BSBLDR501, BSBLDR502, BSBWOR502, BSBLDR504Diploma of Leadership and ManagementA quarter later Max had the quarterly report results. The region was on target. However, turnoverincreased 25 percent. Involuntary turnover such as sickness were up by 10 percent. Previouscustomer numbers were decreasing, and customer complaints were increasing. He reviewed thereport with his staff members. When he asked for input, his request was greeted with silence. Hesensed an uneasy feeling in the room.Case Questions:Q1: What type of emotions are the staff members in the situation? If you were in Mark’s shoes, howwould you manage their emotions to promote the development of emotional intelligence in them?Q2: What do you understand by emotionally effective people and why do management needs thesepeople to attain business objectives?Q3: What communication approaches from Mark would be suitable for a diverse workforce which hasvarying cultural expressions of emotion?A1:A2:A3:VC003 College of Sports & Fitness – Assessment Cover Sheet 22-06-2017International College of Capoeira Pty Ltd trading as ’College of Sports & Fitness’ ABN 90 125 114 730/ RegisteredTraining Organisation 91345/ CRICOS Provider Code 03057C
BSBLDR501, BSBLDR502, BSBWOR502, BSBLDR504Diploma of Leadership and ManagementWeek 5Task 4: Develop a workplace procedure for any one of the following organisation. Use aminimum of 8 bullet points to write the procedure. (10 marks)Returns procedure for a clothing retail storeComplaints procedure for a internet service providerManual handling procedure for an electronics warehouseRecruitment procedure for abank branchName of the procedure:VC003 College of Sports & Fitness – Assessment Cover Sheet 22-06-2017International College of Capoeira Pty Ltd trading as ’College of Sports & Fitness’ ABN 90 125 114 730/ RegisteredTraining Organisation 91345/ CRICOS Provider Code 03057C

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Term
Three
Professor
NoProfessor
Tags
college of sports, Capoeira Pty Ltd, International College of

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