100%(1)1 out of 1 people found this document helpful
This preview shows page 3 - 6 out of 11 pages.
30. Name the two ways in which authority for a project typically comes about.Chapter 131. A proposal used to obtain business from a customer would probably be designed and presented as a formal communication.a. Trueb. FalsePage 3
Name:Date:Final Exam2. A conversation between a sales manager and a service manager is an example of horizontal communication.3. An information exchange between a manager and a subordinate is an example of horizontal communication.4. Written communication refers both to reading and writing paper-based documents and documents transmitted electronically including email and text messages.5. An example of upward communication would be a worker telling a manager about a problem she is encountering.a. Trueb. False6. Upward communication would be gossip, rumors, and unverified or unannounced information about the organization orvarious employees.Indicate the answer choice that best completes the statement or answers the question.7. Which of these would be an example of internal communication?8. Emails, text messages, memos, and telephone calls to fellow employees or clients are generally what type of communication?9. Which of these types of communication occurs least often in an organization?a. one-on-one communicationb. communication before the entire organizationc. communication with a teamd. communication within a department or Page 4
Name:Date:Final Examdivision10. Which type of communication is a radio commercial about a new product your organization is marketing?11. Which of the following would be an example of external communication?