The best practices of leaders will mold and shape the

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The best practices of leaders will mold and shape the integrity and strong point of a company through its day-to-day decisions and in the time of crisis. A great example of best practices in leadership during a time of crisis is the Johnson & Johnson Tylenol crisis of 1982. Not only did the leaders of Johnson & Johnson adhere to their principles and mission, but they also showed the world what strong leadership and integrity will do for the stability and financial well-being of a company. The best practices of
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TEAM 3 PROJECT 6 DUE AT THE END OF WEEK 10 5 leadership found by Johnson & Johnson during the Tylenol Crisis of 1982 are ethics, transparency, self- awareness and adaptability. One of the reasons that Johnson & Johnson was so successful during the Tylenol crisis is because they were extremely ethical and transparent about the sad and disheartening loss of lives that accrued from their product (Kaplan, n.d.). Instead of trying to find an easy way out of the crisis, the leaders took responsibility, advertised about the deaths that occurred from their product, removed Tylenol from the shelves, and rebranded on trust and safety (Flaum, May 2015). Instead of attempting to hide and avoid what occurred like they were recommended to do by legal advisement and police, Johnson & Johnson stood by their extremely popular Credo and regained the trust of their consumers and increased their market share and stock (Kaplan, n.d.). The best leaders are aware of the impact that they have on others or a specific situation. Self- awareness may be considered one of the most critical learning skills in leadership (Posner, 2013). Johnson and Johnson was able to look ahead and be self-aware of what would occur if they did not handle the situation in the two phases that were implemented to regain the trust, build customer loyalty, and strengthen the brand (Kaplan, n.d.). A highlighted point for Johnson & Johnson leadership team is how well they were able to adapt to the change and circumstances that arose. Change is one this that is always constant. One of the only certainties of business is the uncertainty of the behaviors of consumers, competitors , or staf. The leaders of Johnson and Johnson showed how they were able to adapt to the crisis and seamlessly deal with change. Leaders should focus on building adaptable teams around them if they want to succeed in an unpredictable environment like the Tylenol Crisis (Peters, 2015). Leadership is the backbone and strong suit of any company. Following Johnson & Johnson’s best leadership practices will lead any company to success and growth as it did for them. Adaptability, self- awareness, ethics and transparency are essential practices for great leadership.
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TEAM 3 PROJECT 6 DUE AT THE END OF WEEK 10 6 How the Composition of Leadership Influences Outcomes What influences the success of an organization? Innovation, marketing, and a desirable product or service are a few of the things that typically come to mind. While these certainly influence the success of an organization, the composition of the leadership often plays an even more significant role.
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