Security of transaction process figure 24 how will

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Security of Transaction Process Figure 24: How will you rate the security of transection process of bKash 7.5% 15% 42.5% 22.5% 12.5% Very High High Average Low Very Low 11 46 20 2 1 80 0 10 20 30 40 50 60 70 80 90 Excellent Good Average Bad Worst Total How will you rate the security of the transaction process of bKash Series1
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39 Analysis of Consumer Satisfaction Level on bKash As A Mobile Financial Service Provider From this chart we can say that in terms of the security of the transaction process out of 80 people, 11 people think excellent, 46 people think it is good, 20 people are average, 2 of them think bad and only 1 of them thinks it is worst. Figure 25: How will you rate the security of transection process of bKash From this chart we see that in terms of the security of the transaction process 14% rated excellent, 58% rated good, 25% average, 3% bad and 1.25% rated worst. Availability of Services and Service Point The main purpose of this area is to know the opinion of consumers about the availability of bKash’s prod ucts and services and the service point. I have made three questions under this area to measure the satisfaction level. The three questions and the analysis are described below. -How will you rate the sending money through bKash? 14% 58% 25% 3% 1.25% Excellent Good Average Bad Worst
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40 Analysis of Consumer Satisfaction Level on bKash As A Mobile Financial Service Provider -How will you rate the availability of bKash points in terms of Cash in/Cash out? - How will you rate the convenience that you feel while buying airtime through bKash? Availability of Sending Money Figure 26: How will you rate the sending money through bKash? After seeing this chart it is clear that out of 80 34 people think that availability of sending money through bKash is an excellent process, 30 people think that it is good, 15 people thinking are average. Only one person thinks it is bad. No one said worst. 34 30 15 1 0 80 0 10 20 30 40 50 60 70 80 90 Excellent Good Averaage Bad Worst Total How will you rate the sending money through bKash? Series1
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41 Analysis of Consumer Satisfaction Level on bKash As A Mobile Financial Service Provider Figure 27: How will you rate the sending money through bKash? Here, we can see that in terms of the availability of sending money through bKash 43% rated excellent, 38% rated good, 19% average, 1% bad and 0% rated worst. Availability of bKash points for Cash in/ Cash out Figure 28: How will you rate the availability of bKash points in terms of Cash in/Cash out 43% 38% 19% 1% 0% Excellent Good Averaage Bad Worst 16 45 18 0 1 80 0 10 20 30 40 50 60 70 80 90 Excellent Good Averaage Bad Worst Total How will you rate the availability of bKash points in terms of Cash in/Cash out Series1
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42 Analysis of Consumer Satisfaction Level on bKash As A Mobile Financial Service Provider 16 people said excellent about the availability of bKash ppoint in terms of Cash In and Cash Out. 45 said it is good. 18 were average and only one thinks availability of bKash point in terms of Cash In / Cash Out is worst.
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  • Spring '17
  • kj
  • Financial services, bKash, Mobile Financial Service Provider

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