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provide her with adequate coaching and training to ensure she can take on increased responsibilities and newtasks, by her own without missing deadlines. You will need to complete TNA template below along with a 3 minute role-play session on this meeting (that youwill need to attach in Appendix). You will play the role of general manager and a fellow classmate can play therole of Mellissa for this Training Needs Analysis Meeting.Strategic & Business Planning, Assessment 2, v1.2 Last updated on 11/06/2019 by MMPage 29
T-1.8.1_v3Training Needs Analysis (TNA) TemplateEMPLOYEE NAME:MelissaPOSITION:HR assistantTNA DONEBY: PalomaSantiagoMajor tasksof position Training/skillsdevelopmentrequired?Ifyes,identifywhattrainingneeds existHow will thisbe achieved?(eg on the job,externaltraining)When?Whotoorganise?Trainingprovider?YNSTUDENTSENROLMENTTraining foruse of thesystemSomeone from ITteam Next term YesEmailstudentswithdeadlinesandlinksformoreinformationYESDedicatemore time inlettingtheinformationclearforstudents toenrolthemselvesontheircoursesEasy informationcollected duringwork is fineDecreasenumber ofstudentscomingtoschoolforenrolmenton next termSelftraining,chatwithmanagerProvide your personal feedback on his performance:Melissa is a very good worker for our HR area. She is responsible for the student's enrolment for their courses,so she should message or email all of them with the steps to enrol themselves using their phones or laptops athome. The problem is, she is sending vague information and most part to the students are not able to use thesystem and website by themselves, what is bringing them all the way to school just to solve this simple matter.This way, with lots of students walking in, Melissa spent all her time doing enrolments that could be done forthe students themselves with the right instructions. We are now going to write a general email with all the stepsand instructions and send it to all students 2 weeks before the term starts, giving them 10 days to enrol on theircourses before their COE gets suspended. If one or other can't do it and needs help, they can come to seeMelissa, who is having a training with the IT team of how to optimize the time of enrolment using our onlinesystem, but let's encourage everyone to do it from home. The new policy has to be on for the next term. Signed by: General Manager Staff Member MELISSA GOMES . _Date: 19/02/2020Attach role-play script in Appendix 2. Role-play carries 2 marks.d) Review system processes and work methodsTo complete this task you are required to Develop at least four system processes and work methods that are relevant to the work/roles in yourorganisation. DESIGN PROCESSMONITOR AND CONTROL PROCESS TO ENSURE STANDARS ARE MET COMMUNICATE CHANGES TO ALL STAFFENSURE AVAILABLE MARKETING TEAM FOR INNOVATION After you have developed the four system processes and work methods, your director has mentioned that he/shecould not approve them since there had been several incidents and operational failures. You will now need to