E explain what systems eg forums newsletter policies

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e) Explain what systems (e.g. forums, newsletter, policies and procedures) the organisation could establish to communicate their continuous improvement processes with all stakeholders?
f) How could the organisation gather feedback from all stakeholders to identify opportunities to adjust your action plan?
BSBMGT516 & BSBCUS501 Assessment tool Version3 10July17 Page 17 of 25
ASSESSMENT TOOL Qualification BSB51915 Diploma of leadership and management Cluster number and name: CL_LMD 3.1-Manage quality customer service and facilitate continuous improvement Units of competency: BSBCUS501 Manage quality customer service BSBMGT516 Facilitate Continuous Improvement Student’s ID and full name: ID: 38719 Panuwatchara Seesopon Assessor’s name: Reinaldo Number of weeks Assessment task 3: Internal and external customers Instructions to the students In this task, you are required to refer to the company you researched in Task 2 and discuss the organisations existing customer services standards in small groups. The company can be any public listed company or a company you may be familiar with such as McDonalds, Qantas, etc. Answer guide: This assessment task is to be a typed minimum two (2) page report 3.1. Write a two-page report on this organisation’s existing customer service standards and recommend any adjustments or improvements to enhance their customer service standards. In your report, you must include the following key points: a) Changes you would propose to the organisations systems and procedures that would improve customer service. b) Recommendations for better use of resources to improve the provision of quality material/products and services to customers. c) How did you consult with key stakeholders in formulating your recommendations? d) What strategies could the organisation put in place to manage records, reports and recommendations regarding their service standards in line with their policies and procedures and future planning.

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