12 mission fernwood pharmacy will be the pioneers of

1.2 Mission
Fernwood Pharmacy will:
●
be the pioneers of individualised health care for rural communities
in Western Australia
●
strengthen relationships with our local health care professionals
and other health care facilities in order to gain greater community
presence as the destination rural compounding pharmacy
●
be recognised as the leading rural compounding pharmacy as we
expand our business into other rural regions of Australia
●
employ innovative strategies to attract and retain talented staff in
order to maintain a professional and positive work culture
●
strengthen community ties by way of a community liaison
committee and participation in community events.
© 2015 Innovation and Business Industry Skills Council Ltd 1
st
edition version: 1
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Assessment Task Appendices BSBLDR403 Lead team effectiveness
Your project, should you choose Fernwood
Pharmacy
You are the team leader of a team of market research consultants.
Fernwood Pharmacy has employed your organisation to create a customer
satisfaction survey for their company.
The following chart displays the organisational structure of your company,
Southbank Market Research.
Your team must provide the following:
●
a tailor-made customer satisfaction survey consisting of ten
questions. Please provide one A4 copy in printed format as a sample
for viewing.
●
details regarding how the data will be collected (telephone, internet,
mail, in-store feedback questionnaires, etc.)
●
description of the format in which the results will be presented
●
an estimate of the required number of surveys to be distributed
●
an estimate of the total cost of the service.
© 2015 Innovation and Business Industry Skills Council Ltd 1
st
edition version: 1
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Assessment Task Appendices BSBLDR403 Lead team effectiveness
Appendix 2: Team meeting minutes
template
Date: ................................................................................... Time: .............
Attended by:
Apologies:
To:
Cc:
Item/Issue Outcome/action When Who
© 2015 Innovation and Business Industry Skills Council Ltd 1
st
edition version: 1
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Assessment Task Appendices BSBLDR403 Lead team effectiveness
Appendix 3: Task list template
Task Start date Length
(days/weeks/months)
Type
(Sequential/Parallel)
Dependent
on
Resources
required
A
B
C
D
E
F
G
H
I
J
K
L
M
N
© 2015 Innovation and Business Industry Skills Council Ltd 1 st edition version: 1
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Assessment Task Appendices BSBLDR403 Lead team effectiveness
Appendix 4: Gantt chart template
Day/week/month
Activity 1 2 3 4 5 6 7 8 9 10
© 2015 Innovation and Business Industry Skills Council Ltd 1 st edition version: 1
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Assessment Task Appendices BSBLDR403 Lead team effectiveness
Appendix 5: Milestone chart template
Milestone Team member
responsible
Due date
© 2015 Innovation and Business Industry Skills Council Ltd 1
st
edition version: 1
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Assessment Task Appendices BSBLDR403 Lead team effectiveness
Appendix 6: Skills matrix template
Name
Skill
Legend:
Team member has no training.