ECE _ DSST Organizational Behavior

Compromising is a situation in which each party to a

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Compromising is a situation in which each party to a conflict is willing to give up something. In compromising, there is no clear winner or loser. Rather, there is a willingness to ration the object of the conflict and accept a solution that provides incomplete satisfaction of both parties’ concerns. The distinguishing characteristic of compromising is that each party intends to give something up. An example might be the willingness to accept a raise of $1 an hour rather than $2. Stage IV, or the behavior stage of the conflict process, is where the conflict becomes visible . This stage includes the statements, actions, and reactions made by the conflicting parties. These conflict behaviors are usually overt attempts to implement each party’s intentions. But these behaviors have a stimulus quality that is separate from intentions. As a result of miscalculations or unskilled enactments, overt behaviors sometimes deviate from original intentions. The action-reaction interplay between the conflicting parties results in outcomes or consequences, which make up Stage V of the conflict process. These outcomes may be functional, in that the conflict results in an improvement in the group’s performance, or dysfunctional, in that it hinders group performance. Functional conflict is conflict that supports the goals of the group and improves its performance. Conflict is constructive when it improves the quality of decisions, stimulates creativity and innovation, encourages interest and curiosity among group members, provides the medium through which problems can be aired and tensions released, and fosters and environment of self-evaluation and change. Evidence suggests that conflict can improve the quality of decision making by allowing all points, particularly the ones that are unusual or held by a minority, to be weighed in group decisions.
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Dysfunctional conflict is conflict that hinders group performance. The destructive consequences of conflict on a group or organization’s performance are generally well known. Uncontrolled opposition breeds discontent, which acts to dissolve common ties, and eventually leads to the destruction of the group. Among the more undesirable consequences is a retarding of communications and reductions in group cohesiveness. Negotiation is a process in which two or more parties exchange goods or services and attempt to agree upon the exchange rate for them. Negotiation permeates the interactions of almost everyone in groups and organizations. There are the obvious negotiations, where labor bargains with management and the subtle negotiations where a worker agrees to answer a colleague’s phone for a few minutes in exchange for some past or future benefit. Distributive bargaining is a win-lose type of negotiation that seeks to divide up a fixed amount of resources. The most widely cited example of distributive bargaining is in labor-management negotiations over wages. Typically, labor’s representatives come to the bargaining table determined to get as much money as possible out of management. Since
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