The customer service mindset is the attitude that the

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19. The customer service mindset is the attitude that the customer _____. A.needs oversellingB.should spend moneyC.needs to listenD.comes first _______ 20. Which of the following is a common type of online support? Completion In the space provided, write the word(s) that best completes each of the following statements. _______________ 21. In business-to-business (B2B) sales, a(n) _____ salesperson visits with the customer at his or her place of business. _______________ 22. Showing the major selling features of a product and how it benefits the customer is _____ selling. _______________ 23. The _____ is when the salesperson makes the first in-person contact with a potential customer. _______________ 24. Personal reasons not to buy are _____. _______________ 25. _____ buying motives are based more on feelings than reason. _______________ 26. The phrase “going above and beyond” is often used to refer to _____ customer service. _____________ 27. Information and resources available to customers through the Internet is _____. _______________ 28. A(n) _____ contains answers to customer questions as posted by other customers or product users. _______________ 29. After a transaction is complete, it is important for a salesperson to _____ with the customer to ensure the customer is satisfied. _______________ 30. Hearing is a physical process, while _____ is an intellectual process. Copyright Goodheart-Willcox Co., Inc. May not be reproduced or posted to a publicly accessible website.
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120 Principles of Business, Marketing, and Finance Part 2: Concept Review Open Response Write your response to each of the following statements or questions in the space provided.
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