Client was more focused on concrete needs such as a letter for Welfare

Client was more focused on concrete needs such as a

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due to long term incarceration and institutionalization. Client was more focused on concrete needs such as a letter for Welfare indicating he was in treatment, than addressing his psychiatric concerns and became verbally threatening and aggressive after he was explained that because of the program’s policy he would not be able to get a letter until 30 days after he becomes officially enrolled in the treatment program and is actively engaged in treatment. Client: You are all the same. No one wants to help me. Your just like everyone else you don’t care about me and that I’m homeless and have no where to stay. I need my money turned back on but you’re not helping me. Counselor: It is clear that you have many immediate concerns and needs that have not been addressed and in the past the people that were supposed to be helping you have let you down. This process is very frustrating and you are
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scared because you do not have access to your money and have no where to go from here. Reflection: When this situation it was very difficult to put aside the fact that the client had spent over 20 minutes being verbally aggressive and threatening to me however I know it was my responsibility to help the client regardless. I had to put the feelings I had aside and listen to how he was feeling. Although the client should not have reacted the way he did, through empathic listening I was able to understand that he had been scared and distrusting due to poor experiences in the past. Although I knew I would not be able to help him with his immediate concerns I let him work through his emotional struggle and then I was able to connect him with the individuals who were able to help him with these needs.
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