o Focusing on details so much that the main point is missed Semantic diversion

O focusing on details so much that the main point is

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o Focusing on details so much that the main point is missed Semantic diversion o When people are distracted by particular words or phrases used Content/representational (literal) listening
o When focus is on the literal meaning and do not recognize deeper meaning Selective listening o When focus is on points of message that correspond with own viewpoint and interest Egocentric listening o When focus is on own message and self-presentation rather than the message of the other person Wandering thoughts o Daydream/think of other things while a message is being presented Experiential superiority o When people do not fully listen to a message because they feel they possess superior knowledge and experience Message complexity o When a message is so complex the person stops listening Past experience o When previous encounters with source of message cause it to be ignored Conclusion: Listening Skills Listening is as important in communication as the creation of messages Good communication involves engages listening Good communication involves critical listening Recognize listening obstacles Read Chapter 4 Verbal Communication
2.11.20 Chapter 4: Verbal Communication Verbal Communication Symbolic Relational Cultural Verbal Communication is Symbolic Language made up of symbols Symbols, arbitrary human creations Symbols lack inherent meanings o Humans assign meaning to them and they are applied and accepted through shared usage Verbal communication involves meaning 2 types of meaning: Denotative and Connotative o Denotative meaning Dictionary meaning o Polysemy Multiple meanings Ex. Bar, bat, hot o Connotative meaning The overtones, implications, or additional meanings associated with a word or an object Ex. Childlike and Youthful Sapir-Whorf hypothesis o The ideas that the names of objects and ideas make verbal distinctions and help you make conceptual distinctions rather than the other way around. The Eskimo language has many words for snow, allowing them to see different types of snow Values encoded through words o Can be positive or negative o Can be shared by people o Can be different among people o Can change over time Kenneth Burke God terms/Devil terms o Powerful terms viewed positively or negatively in a society Justice, Equality Torture, Prejudice
Verbal Communication is Relational Relationships regulate verbal communication o Influence on choice of words Sarcasm, inside jokes, “I love you,” swear words o Words reinforce specific relationships Relationships and shared meanings o Learning others’ meanings brings us closer to them o When we know people better, we better understand their meanings o Relationships transacted through shared meanings and patterns o Presumed shared knowledge Conversational hypertext refers to coded messages within conversation that inform listeners’ understandings o Words that suggest more about a topic o Shared meaning and overlaps o Seems natural to users Verbal Communication is Cultural

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