specifically in the areas of working in groups and teams questioning and

Specifically in the areas of working in groups and

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specifically in the areas of working in groups and teams, questioning and negotiating, problem solving and decision making in a wide range of professional tasks and interpersonal contexts. Overall, the focus is on developing students’ interpersonal skills which will allow them to manage interactions competently while displaying positive values. Students are encouraged to adopt a communicative approach when using the language. They are provided opportunities to observe and develop competency in interpersonal skills through activities like collaborative learning, role plays, group discussions, syndicates, fishbowl, video critiques, case studies, reflections and work-related simulations. Course Content 1. Essentials of Communication Elements of Communication - communicator, message, channel, noise, context, feedback Norms, turn taking and phatic communication Principles and barriers to communication 2. Forms of Communication Verbal - written and oral communication, Written - pen and paper letters and documents, typed electronic documents, e- mails, text chats, SMS Oral - face-to-face or through phone, voice chat, video conferencing Nonverbal - body language, includes facial expressions, eye contact, body posture, gestures 3. Language Functions for Interpersonal Communication and Workplace Interaction Language forms and functions for informal workplace interaction o Engaging in small talk (family, home, interests, movies, vacations, relationships, health, etc.) o Initiating and closing conversations o Giving compliments o Praising and congratulating o Expressing opinions and ideas o Questioning and negotiating informally o Agreeing and disagreeing o Apologising o Making suggestions o Making requests o Accepting and declining invitations o Taking leave o Expressing condolences Language forms and functions for formal workplace interaction o Making phone calls o Making appointments o Making presentations
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BHEA_JKA/CR01-08 Nama Fakulti: Akademi Pengajian Bahasa Page 3 of 5 Tahun Mula: 2016 Nama Program: Tahun Semakan: 2017
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  • Fall '17
  • Puan Wan

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