employee_engagement_and_job_satisfaction.pdf

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Registration Certificate TX-5 080 066). Washington, DC: U.S. Copyright Office in Harter, J., Hayes, T. and Schmidth, F. (2002). Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: a meta-analysis , Journal of Applied Psychology, Vol. 87 Tourangeau, R. and Yan, T. (2007). Sensitive questions in surveys , Psychological Bulletin, Vol.133 Ugboro, I. and Obeng, K. (2000). Top management leadership, employee empowerment, job satisfaction, and customer satisfaction in TQM organizations: an empirical study , Journal of Quality Management, Vol.5
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66 Van den Broeck, A. Vansteenkiste, M., De Witte, H. and Lens, W. (2008). Explaining the relationship between job characteristics, burnout, and engagement: The role of basic psychological need satisfaction , Work and Stress, Vol.22 Vaux, A. (1988). Social support: Theory, research and intervention , Praeger, New York Vespermann, J., Wald, A. and Gleich, R. (2008). Aviation growth in the Middle East- impact on incumbent players and potential strategic reactions , Journal of Trasport geography, Vol.16 Vinnicombe, S. (1984). Communications and job satisfaction- A case study of an airline cabin crew members , Leadership and Organization Development Journal, Vol.5 Williams, L. and Anderson, S. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors , Journal of Management, Vol. 17 Wirtz, J., Heracleous, L. and Pangarkar, N. (2008). Managing human resources for service excellence and cost effectiveness at Singapore Airlines , Managing Service Quality, Vol. 18 Wood, J. M. (2007). Understanding and Computing Cohen’s Kappa: A Tutorial , WebPsychEmpiricist. Retrieved July 10 th , 2013 fromhttp://wpe.info/vault/wood07/wood07ab.html Yagil, D. (2002). The relationship of customer satisfaction and service workers’ perceived control- examination of three models , International Journal of Service Industry Management, Vol. 13 Zhang, X. and Bartol, K. (2010). Linking empowerment leadership and employee creativity: the influence of psychological empowerment, intrinsic motivation, and creative process engagement , Academy of Management Journal, Vol. 53
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67 INTERNET LINKS: Emirates.com accessed on: - 1258393 Last Viewed 12 July 2013 Emiratesgroupcareers.com accessed on: Last Viewed 12 July 2013 Emirates.com accessed on: Last Viewed 12 July 2013 Emirates.com accessed on: Last Viewed 12 July 2013
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68 APPENDIX 1: ONLINE QUESTIONNARIE LINK TO QUESTIONNARIE: SNAPSHOT OF THE ONLINE QUESTIONNARIE: (PLEASE NOTE THAT IT WAS NOT POSSIBLE TO DOWNLOAD THE ORIGINAL QUESTIONNARIE FROM SURVEYMONKEY, SO THIS IS ONLY A SNAPSHOT OF IT!)
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69 APENDIX 2: PAPER QUESTIONNARIE Hello! Thank you for taking the time to complete this questionnaire I am a master degree student in Aalborg University (Denmark) and am doing a research project focusing on the factors affecting employee engagement in the aviation industry. I would be very grateful if you could spare 5 minutes on this
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