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For glucosamine, sold to arthritis sufferers, analysts found there was the possibility of some benefit from about half of the products.They studied a number of other herbal products, always with disappointing results.There was no evident correlation between brands and quality. Just because a manufacturer claims to produce high-quality products does not mean that they do.0HA_SITXCCS007_ Learner WorkbookV2.0_7Dec2107
1HA_SITXCCS007_ Learner WorkbookV2.0_7Dec2107
Activity 2C checklist – for assessorThis should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the unit activity. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.Learner’s nameKUMAR THAPAAssessor’s nameJCUnit of Competence(Code and Title)SITXCCS007Date(s) of assessment21/8/2018Has the activity been answered and performed fully, as required to assess the competency of the learner?Yes No(Please circle)Has sufficient evidence and information been provided by the learner for the activity?Yes No(Please circle)CommentsProvide your comments here:The learner’s performance was:Not yet satisfactorySatisfactory0HA_SITXCCS007_ Learner WorkbookV2.0_7Dec2107
If not yet satisfactory, date for reassessment:Feedback to learner:Learner’s signatureKTAssessor’s signatureJC1HA_SITXCCS007_ Learner WorkbookV2.0_7Dec2107
Activity 2DEstimated Time15 MinutesObjectiveTo provide you with an opportunity to show knowledge of your organisation’s compensation policy.For a staff member with your level of responsibility, what compensation options are you authorised to offer for each of the following (where applicable):➢Damaged goods / unsatisfactory service➢Delays➢Rudeness from staff.Damaged goods; For example: A consumer took their curtains to a dry cleaner to be dry cleaned. When the consumer returned to pick up their curtains they were badly damaged. The consumer would not only be entitled to a remedy for the defective service (e.g. a refund for the dry cleaning fee) but also have the dry cleaner pay for the loss incurred. This could include the dry cleaner paying to replace the curtains.Delays: if your flight is delayed or cancelled and it was:•Within the airline's control (such as mechanical issues or crewing issues), most airlines will either carry you on another scheduled service as soon as space is available or give you a refund. It's at the airline's discretion, but some will provide meals, refreshments, accommodation and transfers appropriate to the length of the delay.•Outside of the airline's control (such as bad weather or volcano ash clouds), airlines will usually try to help you get to your destination, butthey won't be responsible for paying any costs or expenses you may incur as a result of the delay or cancellation.0