A service request must have attached log files to be

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A Service Request must have attached log files to be Fully Qualified A Service Request logged by your CUA Only Service Requests created by ASR are considered fully qualified
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Correcto Correct Create and Manage Service Requests (Responder todas las preguntas de esta sección) 44. What are two key benefits of taking the time to create a Fully Qualified Service Request? Marcar para Revisión (1) Puntos Special fast-track handling in the Support Queue Minimum delays Minimum delays and faster resolution (*) You can only add attachments to a Fully Qualified Service Request None of the above
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Correcto Correct 45. The following is a common problem that Users encounter when trying to log a Service Request: they do not have the correct access level in My Oracle Support and/or do not have the correct Support Identifier approved and associated with their account Marcar para Revisión (1) Puntos Verdadero (*) Falso Correcto Correct 46. Users create a new Service Request by moving through a structured step-by-step process that starts by asking the User to identify the Severity before describing the problem Marcar para Revisión (1) Puntos Verdadero Falso (*)
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Correcto Correct 47. What is the best process to follow when you have a question for Oracle Support? Marcar para Revisión (1) Puntos Post a detailed question thread in a relevant community within My Oracle Support (*) Log a technical support Service Request via My Oracle Support Search the knowledge base Call Oracle Support Incorrecto The question is asking for the best process to follow for a Question. You can search the knowledge base, but asking for help in the community may give you a faster and more targeted answer as you can interact with subject-matter experts
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48. Which of the following is the best example of a Service Request Problem Summary? Marcar para Revisión (1) Puntos System not working MySql - using JDBC eWay is experiencing a connection problem - ClassName not found (*) Application is slow Blue screen Correcto Correct 49. When should Severity 1 be selected? Marcar para Revisión (1) Puntos To get immediate attention to your Service Request When your business has stopped functioning due to an issue on your Oracle System, Software, or Application (*)
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When your testing system is down Only when you have requested an Escalation of the issue All of the above Correcto Correct 50. The main way that users with 'Create and Update' privilege log Service Requests in My Oracle Support is by selecting 'Create SR' on the Service Requests tab Marcar para Revisión (1) Puntos Verdadero (*) Falso Correcto Correct
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51. The Mobile My Oracle Support application is only available to Users with the Customer User Administrat or (CUA) role Marcar para Revisión (1) Puntos Verdadero Falso (*) Correct 52. You are a CUA for your company. You are currently in a three-day organizational meeting and are concerned about getting behind on new user requests for access to My Oracle Support. Unfortunately, you will not be able to approve any requests through the mobile application as it only allows you to search the knowledge base.
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  • Summer '17
  • ME
  • Systems Analysis, Oracle Corporation, Oracle support, My Oracle Support, Marcar para Revisión, My Oracle Support Community

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