●Commitment to educate and train organizational members about sexual harassment.■Use a fair complaint procedure to investigate charges of sexual harassment. ●Should be managed by a neutral third party.●Ensure complaints are dealt with promptly and thoroughly.●Protect and fairly treat victims.●Ensure that alleged harassers are fairly treated.■When it has been determined that sexual harassment has taken place, take corrective action as soon as possible.■Provide sexual harassment education and training to all organization members, including mangers.●Suppliers vs. distributors vs. customers vs. representatives○Suppliers – Individuals and organizations that provide an organization with the input resources it needs to produce goods and services. ■Global outsourcing – purchase or production of inputs or final products from overseas suppliers to lower costs and improve product quality / design.○Distributors – organizations that help other organizations sell their goods.○Customers – individuals and groups that buy the goods and services an organization produces.○Representatives – individuals who work for the suppliers to sell goods.●Forces in the global general environment (demographic, economic, etc.) (Page 130)○Economic Forces – Interest rates, inflation, unemployment, economic growth and other factors that affect the general health and well-being of a nation or the regional economy of an organization.○Technological Forces – Outcomes of changes in the technology managers use to design, produce or distribute goods and services.■Technology – the combination of skills and equipment that managers use in designing, producing and distributing goods and services.○Sociocultural Forces – pressure emanating from the social structure of a country or society or from the national culture. ■Social structure – the traditional system of relationships established between people and groups in a society. ■National Culture – set of values that a society considers important and the normsof behavior that are approved or sanctioned in that society. ○Demographic Forces – Outcomes of changes in, or changing attitude toward, the characteristics of a population, such as age, gender, ethnic origin, race, sexual orientation and social class. ○Political and legal forces – outcomes of changes in laws and regulations, such as deregulation of industries, privatization of organizations and increased emphasis on environmental protection.