Activity How can you ensure that changes to service delivery are made in

Activity how can you ensure that changes to service

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Activity How can you ensure that changes to service delivery are made in accordance with the following forms of legislation? Anti-discrimination // Disability Discrimination Act 199 The purpose of the Disability Discrimination Act is to protect disabled individuals and groups from discrimination based upon the disabled status; this law is particularly applicable to instances such as employment, education and recruitment. The Disability Discrimination Act also protects the rights of disabled persons to access goods and services; this may include accessing retail outlets and professional individuals, such as lawyers . Duty of care in law Duty of care comes under the ruling of tort law i.e. a civil wrong as opposed to a breach of contract. It requires an individual to provide a standard of reasonable care while carrying out any activity that could potentially harm others. Breaching duty of care means that you, as an individual, are liable to legal action from the claimant. Duty of care has been developed through common law i.e. it exists based on past related court rulings – therefore, there is no exact legal definition of things like duty of care and negligence. Negligence is when damage/harm occurs to another person as a result of someone else not exercising reasonable care. Duty of care requires that an acceptable standard of care is exercised, where it is reasonably practicable, to ensure the health and safety of yourself and others. Duty of care is written legally into the Workplace Health and Safety Act 1995 – it is a moral duty to anticipate possible hazards and causes of injury and do everything reasonably practicable to prevent/remove/minimise these causes. This means that duty of care cannot be delegated – all adults in the workplace are responsible for health and safety. Equal opportunity/discrimination All people should be valued and treated with respect when it comes to their individual differences. The Equal Opportunity Act 1984 was created to be enforced in all workplaces. It identifies features that may cause prejudices among groups of people. Discrimination means unfair treatment of a person based on prejudices .
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P a g e | 19 Activity 3A Estimated Time 20 Minutes Objective To provide you with an opportunity to follow procedures for service delivery for the individual in line with organisation’s quality system. Activity Detail three ways in which your organisation can maintain the quality of person centred care. Systems should be established for monitoring the quality of care provided by your organisation. There should be established means of communication about the care strategies that have proved effective and ineffective. The level of knowledge about the individual’s requirements should increase over time. This will allow for the provision of highly personalised support. You should review the care industry standards and do what works best for the disabled individual. Records of care quality and safety should be maintained and reviewed for the identification of necessary improvements.
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  • '18
  • Ben. John

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