a Yes b No 6 Do you think that having an applicationweb for Berjaya Fitness

A yes b no 6 do you think that having an

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a. Yes b. No 6. Do you think that having an application/web for Berjaya Fitness Center that able to check and book sessions as well as extend membership is a good idea? a. Yes b. No The following is the result of the sampling. 1. In the context of general experience, how would you rate your experience with Berjaya Fitness center? a. 1/5 (10%) c. 2/5 (10 %) d. 3/5 (50 %) e. 4/5 (10 %) f. 5/5 (20 %) 2. Do you think it is a hassle to get the membership or extend the membership on Berjaya Fitness center? a. Yes (80%) b. No (20%) 3. Do you find the equipment of Berjaya Fitness Center is on-par with other fitness center? a. Yes (70%) b. No (30%) Page | 23
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4. Do you find it hard to check or book personal coaching sessions? a. Yes (70%) b. No (30%) 5. Have you ever went to Berjaya Fitness Center only to find it is crowded and having to wait to use an equipment? a. Yes (60%) b. No (40%) 6. Do you think that having an application/web for Berjaya Fitness Center that able to check and book sessions as well as extend membership is a good idea? a. Yes (90%) b. No (10%) After this sampling we can conclude which factor should be upgraded on the upcoming management system of Berjaya Fitness Center, which is; Having an application or web for Berjaya Fitness Center that is able to view and extend membership, book personal coaching sessions, check the current condition of the fitness itself (Whether it’s full or not). Questionnaire for Fitness New Management System In order to make a new management system for Berjaya Fitness that will satisfy the company and the customer, our company will gather information from Berjaya Fitness users using questionnaire as our approach. Questionnaires surveys are suitable in order to gather information from Berjaya Fitness users. The reasons are it requires a little investment to clients give it feedback, we can hand it before the client enter the fitness or before the client left the fitness place. Our organization will make brief inquiries and easy to use for the clients, so it will set aside just a little effort for the client to top off the poll. The questionnaire is targeted the user of Berjaya Fitness in order to expose all the problem that faced by the user such as how to check the expiry date of membership plan and the current system on book the personal coaching. The set of question will be asked to the users by using the questionnaire approach in order to more understand on users feel on current system. Example of question: 1. Where did You first aware on Berjaya Fitness? a. Newspaper/Magazine b. Social Media c. Television/Radio d. Poster e. From Friends 2. Do You find any problem to check the gym class on Berjaya Fitness? a. Yes b. No Page | 24
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3. Do You think is it hard to check your subscription expiry date? a. Yes b. No 4. Do You find any problem to check the accuracy on Personal Trainers schedule? a. Yes b. No 5. What would be the most important factor that make you choose Berjaya Fitness? (You can answer more than 1) a. A club that help me get a better result b. Wider choice on fitness equipment c. Great service d. Many choices on the facilities e. (Fill it if You have any factors.)_____________________________.
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  • Fall '15
  • Dr. Mohammad Ahmadi

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