Assessors name please ensure your name or assessor

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Assessor’s name: Please ensure your name or assessor name is inserted. PA-3.1. Access the Business Plan from the Australian Hardware company’s website by accessing it form the “Intranet” tab. Read the objectives and document it below. PA-3.2. In order to meet Australian Hardware company’s objectives, you are would like to ensure that you can establish effective workplace relationships with your team. You are now required to develop and document a team engagement plan for your team. The objective of your team engagement plan is to ensure that the work group has sufficient and timely information to meet its work responsibilities, as well as opportunities to be consulted about work matters. Your plan should include a range of suitable communication and consultation methods such as meetings (group and one-on-one), reports, events, forums, presentations, newsletters, email alerts, etc. Where appropriate, it should be documented in a style and using tools that are in accordance with your workplace practices. The plan must however meet the following minimum content requirements: Engagement method – How are we going to communicate or consult within the team? Engagement purpose – Why is the communication or consultation occurring? Expected outcome – What should the communication or consultation achieve? Person/s responsible - Who is responsible for initiating the engagement? Timeline - When and how often will the communication or consultation occur? You have been provided with a template for documenting your team engagement plan attached as Appendix A . Carefully proofread your project work to ensure all documents are free of spelling, grammar and formatting errors. PA-3.3. You need to ensure that any issues can be dealt with appropriately. In order to do this, you must develop and document an issue resolution procedure. BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 62
Assessment Tools Qualification BSB51918 Diploma of leadership and management Cluster number and name: LMD 2.1 Manage effective workplace relationships and information management or knowledge system. Units of competency: BSBINM501 Manage an information or knowledge management system BSBLDR502 Lead and manage effective workplace relations Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit. Assessor’s name: Please ensure your name or assessor name is inserted. This procedure must be relevant for your chosen work group and should include, but is not limited to, processes for raising work issues, consultation activities, problem-solving and decision-making, escalating or referring issues, communicating resolution outcomes and recordkeeping. Where appropriate, the procedure should be documented in a style and using tools that are in accordance with your workplace practices. The procedure must however meet the following minimum content requirements: Introductory matter including procedure title, purpose, objectives, scope, authoriser, version number, effective date and date of next review

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