With the appropriate columns in place you can now configure availability

With the appropriate columns in place you can now

This preview shows page 282 - 284 out of 314 pages.

With the appropriate columns in place, you can now configure availability criteria for the assignment object. Configuring Assignment Object Properties for Availability-Based Assignment Using Siebel Tools, you configure an assignment object for availability-based assignment by setting the assignment object property and user property values and exposing some of those values in the user interface. This task is a step in “Process of Configuring Assignment Objects for Availability-Based Assignment” on page 280 . To configure an assignment object for availability-based assignment 1 Start Siebel Tools. 2 In the Object Explorer, expand Workflow Policy Object and select the assignment object. 3 With the object selected, choose Tools, then Lock Project (or Alt+L), to lock the project. 4 In the Assignment Objects list, set the property values, as shown in Table 61 on page 282 . Table 61 shows the assignment object property values you set for availability-based assignment. Table 61. Assignment Object Property Settings for Availability-Based Assignment Property 1 Description Calendar Activity Additional Fields (Optional) When this property is specified, Assignment Manager sets the field value to the row ID of the assignment object when it creates the activity. Assignment Manager also sets the additional fields to the specified field values. For example, for the Service Request object, you can specify the following fields: Activity SR Id, Type, To Do. Calendar Early Start Time Column (Optional) The table column that references the early start time of the object. For example, X_EARLY_START_TIME.
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Availability-Based Assignment Process of Configuring Assignment Objects for Availability-Based Assignment Siebel Assignment Manager Administration Guide Version 8.1, Rev. A 283 After the properties are configured for the assignment object, they must be made visible to the end user by adding them to the appropriate business component and applets. Configure certain assignment user properties to come from either the object row itself or through constants. For a procedure on how to do this, see “Configuring Assignment Object User Properties for Availability- Based Assignment” on page 285 . To make assignment object properties visible to the user 1 In the Object Explorer, expand Business Component, and select the appropriate business component. 2 With the business component selected, choose Tools, then Lock Project (or Alt+L), to lock the project. Calendar Start Time Column The table column that references the start time of the object. For example, X_START_TIME. If a value is not specified in the Calendar Start Time Column property for an assignment object, Assignment Manager does not check calendars when assigning that object, even if the Check Employee Calendar flag is checked on the assignment rule. Instead, Assignment Manager assigns all candidates who meet the criteria for the rule.
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  • Summer '16
  • Oracle
  • Management, Sales, Siebel Assignment Manager, Siebel Assignment Manager Administration Guide

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