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10. According to the principles of total quality management: A. the feedback process should be initiated only after a significant quality improvement.B. human resource managers have a limited role since the emphasis is on quality alone.C. only key personnel receive training in quality.D. errors in a product or service should be prevented before occurrence.E. internal customers are more valuable than external customers.11. In 1999, Glaxo Wellcome and SmithKline Beecham combined their businesses to create a new company, GlaxoSmithKline. This is an example of a(n) _____. 12. The HRM function during downsizing is to terminate the workers who: 13. As a method of downsizing, early-retirement programs have been shown to be:
14. Which of the following observations about reengineering is true? A. It is primarily concerned with production processes.B. Critical processes are not altered during this process.C. Changing customer needs and technologies necessitate reengineering.D. It has no impact on human resource practices and systems.E. It is an effort to retain the current work processes with minimal change.15. The largest number of immigrants to the U.S. workforce are from: 16. Employees who take assignments in other countries are called _____. 17. Which of the following technologies lets a company rent space on a remote computer system and use the system’s software to manage its HR activities, including security and upgrades?