Areas of work to improve. Cash handling – taking too much time to make change, making errors while using the cash register, or giving too much money to the customer Additional skills that would improve my performance – Time management skills to provide customer with on time order In your journal, describe the meeting, and the questioning and active listening techniques you used to elicit the feedback. Journal On the 10 th of March at 09:32am I had a face-to-face meeting for 30 minutes with one of my regular clients and I asked her the following questions related to my work performance: 1. What areas of work do you think should I improve? Assessment Task 1 – Manage personal work priorities 8 | P a g e
4. Are you happy with the service from our café? 3. When you watch me work, what bad habits can you notice? 4. Who seems enjoying working with me? Why do you think so? 5. What skills would dramatically increase my job performance? I used both open and closed questions. I tried to ask more open questions as I could get more detailed information for improvement of my work performance. I listened carefully to her answers, asked for clarifications if necessary, and wait until she has talking to respond. I used active listening technique: 3. Using the template provided in Appendix 1, or one from your workplace, develop a professional development plan. You should include: Appendix 1 – Professional development plan Name Enkhbat Date of development 10/Nov/2019 Date to be reviewed 31/Nov/2010 Discussed with mentor/colleague Name: Carol Discussed with manager Name: Christ Professional development opportunities/training a. development opportunities, such as training; include opportunities to undertake within one year and within five years Assessment Task 1 – Manage personal work priorities 9 | P a g e
b. new skills you aim to acquire to achieve or maintain a competitive edge c. planned participation in networks or professional associations to enhance professional development d. timeframes in which to achieve development opportunities, new skills, participation in networks. Timeframe Description of opportunity/training Skills/competency to develop 1 week Complete a short on the job training at work. Develop the skills to analyze workloads, prioritize tasks, overcome procrastination and create time management systems to increase productivity and effectiveness. Time management skills - provide customers with on time coffee order 2 weeks Attend lectures where you can learn better about the different types of coffees and how to approach with customers. Customer service skills - answer in a professional manner to customer enquires 2 years Coffee workshop with world class personnel. They will teach about milk texturing, which includes pouring techniques, visual Artisan skills: - Ability to make drinks in a well presented manner - Latte art via Assessment Task 1 – Manage personal work priorities 10 | P a g e
monitoring, consistency, temperature control, minimal waste, and presentation pouring or drawing -
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- Fall '19