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Cognitive outcomes= understandSkill-based outcomes= installAffective outcomes=evaluate Results= NumberReturn on investment= Sales A management consulting firms training program uses knowledge tests for all of the company’s e-learning courses, what outcome is it? Cognitive outcomePretest/posttest with comparison groups give managers the most confidence that an observed change in trainees’ skills is the result of participating in the training program. (pg 313)Asking trainees if they liked a training program is an example of an affective outcomeIf the objective of a training program is to reduce the number of accidents in the workplace, it is best to collect results-based outcomes to evaluate the program.Diversity can be considered any dimension that differentiates a person from another.Inclusion refers to creating an environment in which employees share a sense of belonging, mutual respect, and commitment from others so they can perform their best work.The goals of diversity training are:1.Eliminate values, stereotypes, and managerial practices that inhibit employees’ personal development2.Allow employees to contribute to organizational goals regardless of their race, sexual orientation, gender, family status, religious orientation, or cultural background.Equal Opportunity Employment Laws help ensure that women and minorities are adequately represented in a company’s labor force.Managing diversity and inclusion- the process of creating an environment that allows all employees to contribute to organizational goals and experience personal growth.Conscientiousness will be enhanced by communicating the need for learning (pg 283)Conscientiousness is the tendency to be reliable, hardworking, self-disciplined, and persistent.Successful diversity requires that it be viewed as an opportunity for employees to:1.Learn from each other how to better accomplish their work2.Be provided with a supportive cooperative organizational culture3.Be taught leadership and process skills that can facilitate effective team functioning.Characteristics associated with diversity programs’ long-term success (pg 322)Sodexo separates Equal Employment Opportunity and legal compliance training from diversity training.Diversity training- learning efforts that are designed to change employee attitudes about diversity and develop skills needed to work with a diverse workforce.Sodexo has six employee network groups; African American leadership forum, people respecting individuality, Diversity, Equality, Honoring our nation’s finest with opportunity and respect (HONOR), and the Intergenerational network group.Successful diversity programs require an ongoing process of culture change that includes top management support as well as diversity policies and practices in the areas of recruitment and hiring, training and development, and administrative structures, such as conducting diversity surveys and evaluating managers’ progress on diversity goals. They also focus on enhancing