Psychological aspects play a significant role in the

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43) Psychological aspects play a significant role in the definition of quality for: A) customers only. B) producers only. C) both customers and producers. D) neither customers nor producers. 44) Seeing quality as the responsibility of all people and functions in an organization is central to the concept of: 45) The reduction of errors to 3.4 defects per million opportunities is central to the concept of: 46) Which of the following is not a benefit of implementing CAD systems? 47) Streamlining the steps taken to complete a business task more efficiently is called: A) workflow reengineering. B) business process management. C) business process reengineering. D) workflow management. 48) Many reengineering projects do not achieve breakthrough gains in performance because: 49) Blockbuster's move to include online movie rental as a part of its services illustrates the use of information systems for: 10
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50) Which competitive force best categorizes the threat Netflix posed to Blockbuster? Chapter 4 1) Software that organizes, manages, and processes business data, such as data concerned with inventory, customers, and vendors, is called: A) system software. B) application software. C) data management software. D) network software. 2) Software that manages the resources of the computer is called: 3) Software used to apply the computer to a specific task for an end user is called:
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