Effective visual imagery is useful when communicating

ethnic groups. There are a number of universal imagery or colours used within the
workplace. Visual imagery is very effective in communicating a key message as signs,
icons and symbols are used universally across cultures and location. This means that
messages are being communicated consistently. Examples include: ‘-‘ or ‘x’ can mean no,
stop, minimise or close ‘+’ or the up arrow refers to add or upwards Red can symbolise
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danger, stop or love Green can represent go, fresh, recycle Hearts represent love Clocks
represent time Envelopes represent email or messages
Question 10
Australian society is made up of diverse communities and/or social groups. Explain
briefly how these diverse groups influenced and changed Australian society.
It is fair to say that the influence of the diverse people and cultures that came to
Australia, originally as part of a post war mass migration, has made Australians,
in general, less insular and isolated. It has widened experiences and attitudes
generally. Ongoing European and Asian migration has brought richness to the
culture of what is, essentially, a young country. This richness relates to art, food,
lifestyle, culture, spirituality, medicine, language, customs, artefacts etc.
Question 11
Explain how diversity practices and experiences impact on personal behaviour,
interpersonal relationships, perceptions and the social expectations of others in the
workplace.
We all have personal values, beliefs, social and cultural perspectives that develop
throughout the course of a lifetime.To provide a service that meets the needs of
target groups, therapists need to be aware of their personal values, social and
cultural perspectives and their own biases. They must be prepared to adopt the
professional values of the industry, and expect that everyone may not be the
same as they are. They must learn to accept, value and work with diversity..
Assessment 2 Role play
You are required to take 3 role plays with your clients (assessor) in the simulated
workplace environment. During the role play, you must demonstrate the following
communication skills and understanding of diversity.
1. How to lead the topic.
2. Appropriate and active listening skills
3. Encourage feedback
4. Encourage input and ideas from all group members
5. Demonstrate your ability to promote and manage positive work attitudes and
practices that lead to a diverse, accepting and safe workplace.
Scenario 1: You are the manager of a busy massage business which employs one
fulltime massage therapist and four part-time massage therapists. One of your part-time
employees (your assessor) informs you that the fulltime massage therapist, Sarah, has
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made a number of negative comments about her English speaking skills and the food she
brings to work.