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ethnic groups. There are a number of universal imagery or colours used within theworkplace. Visual imagery is very effective in communicating a key message as signs,icons and symbols are used universally across cultures and location. This means thatmessages are being communicated consistently. Examples include: ‘-‘ or ‘x’ can mean no,stop, minimise or close ‘+’ or the up arrow refers to add or upwards Red can symbolisePage 6of 9
danger, stop or love Green can represent go, fresh, recycle Hearts represent love Clocksrepresent time Envelopes represent email or messagesQuestion 10Australian society is made up of diverse communities and/or social groups. Explainbriefly how these diverse groups influenced and changed Australian society.It is fair to say that the influence of the diverse people and cultures that came toAustralia, originally as part of a post war mass migration, has made Australians,in general, less insular and isolated. It has widened experiences and attitudesgenerally. Ongoing European and Asian migration has brought richness to theculture of what is, essentially, a young country. This richness relates to art, food,lifestyle, culture, spirituality, medicine, language, customs, artefacts etc.Question 11Explain how diversity practices and experiences impact on personal behaviour,interpersonal relationships, perceptions and the social expectations of others in theworkplace. We all have personal values, beliefs, social and cultural perspectives that developthroughout the course of a lifetime.To provide a service that meets the needs oftarget groups, therapists need to be aware of their personal values, social andcultural perspectives and their own biases. They must be prepared to adopt theprofessional values of the industry, and expect that everyone may not be thesame as they are. They must learn to accept, value and work with diversity..Assessment 2 Role playYou are required to take 3 role plays with your clients (assessor) in the simulatedworkplace environment. During the role play, you must demonstrate the followingcommunication skills and understanding of diversity.1.How to lead the topic.2.Appropriate and active listening skills 3.Encourage feedback4.Encourage input and ideas from all group members5.Demonstrate your ability to promote and manage positive work attitudes andpractices that lead to a diverse, accepting and safe workplace.Scenario 1:You are the manager of a busy massage business which employs onefulltime massage therapist and four part-time massage therapists. One of your part-timeemployees (your assessor) informs you that the fulltime massage therapist, Sarah, hasPage 7of 9
made a number of negative comments about her English speaking skills and the food shebrings to work.