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came in. Although I got an express pedicure that didn’t include a neck massage, I did however see a couple of women who were receiving a deluxe form of a pedicure and manicure getting a neck massage because it came with the package of that pedicure. Types of Body LaborThe high-service body labor is having clientele expecting to receive more emotional labor in their service like remembering customer names, offering a free beverage, pampering, etc. This was experienced in my visit at the salon as the manager and receptionist remembered my name and type of service I normally request. The expressive body labor “focuses on artistry and individuality”, which is an expectation when I asked for a design on my toes. I loved the flowers the nail tech painted on, and if a different technician does my pedicure at another time their way of painting on flowers may be different from another technician. However, the artistry is very simple and at this salon the clientele do not expect extreme over- the- top design work to be applied to their nails. The routinization “focus on low price and efficiency”,they carry is watching them do my express pedicure. Every time I receive one the time it takes is usually no more than 15 minutes with additional time depending on any special requests like a design, or add an acrylic tip. The cost is relatively low and the promptness of the service stays the same anytime it is performed. ConclusionThe experience at the salon was very delightful. The workers provided excellent emotional labor, as they were courteous, friendly, and very personable to have a conversation with. The technicians seemed o enjoy keeping the customers happy and satisfied with a mix of high- service, expressive, and routinizedbody labor., as they were thorough and prompt at performing the service as to not make the customer wait if they are in a hurry or to feel relaxed and not be rushed. The customers in the salon who left before me seemed satisfied with their
well priced service. I myself left as a happy patron feeling satisfied and fulfilled, feeling confident.