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In order for my team to work together to implement patient/family to participate in quality and safety rounds is to first and foremost create an environment of “Just Culture.” A Just Culture is a culture of trust, learning, and accountability. It takes into account that individuals are human, fallible, and capable of making mistakes. The primary purpose of a Just Culture is to give my team the confidence to report safety or any issues. Creating an open learning environment for my team to feel comfortable to speak up and share any deficiencies as we integrate and implement patient/family to participate in quality and safety rounds would mitigate overlooked areas and identify improvements needing immediate assessment. With this in place, my team would work together seamlessly and successfully.4. Describe how the team will communicate the identified strategy and intended outcomes to the healthcare organization.My team would utilize effective communication using TeamSTEPPS (Team Strategies and Tools to Enhance Performance and Patient Safety) tools. Using the TeamSTEPPS tools will support the multidisciplinary team to effectively communicate the identified strategy of incorporating patient/family to become part of the quality and safety rounding with clinical staff. The key stakeholders such as the DCCS, DCN and DCQS would collaborate and present to the healthcare organization via the hospital’s town hall the “Big Picture” of how the strategy would support the community to focus on being a patient-centered care facility that involves its community. Applying TeamSTEPPS supports with communication, situation monitoring, leading teams, and mutual support. When effectively using the tools of TeamSTEPPS, it will assist in the driving force towards a successful teamwork initiative from the initial planning to implementation through to sustainment.
Organizational Leadership 145. Describe a specific tool you could use to develop the team’s self-assessment skills. A specific tool used to develop the multidisciplinary team’s self-assessment skills is the Keirsey Temperament Sorter (KTS-II). This tool would be a valuable resource for the team as they navigate their way through all the stages in the process to enact change in policies and procedures regarding patient/family involvement in rounds and end of shift hand-off report; ultimately making improvements to patient and family-centered care within the organization. The KTS-II has four temperament types: the Guardians, Idealists, Artisans and the Rationale (keirsey.com.1996). After the team has been selected, at the first meeting, each team member would be asked to take the KTS-II test (instrument) as a means to better understanding one’s owntemperament type. It would be recommended that before every meeting each team member refer back to their own results as a reminder of how they think, feel and act in certain situations. The team leader can aid the team in being more effective by fostering open lines of communication between members of the team and leading by example.