Audience Method of Communication Purpose/Intended Outcome of Communication Entire Staff weekly interdisciplinary meetings and monthly staff meetings Keep staff up to date on changes and expectations of the leadership team Nursing/Physician SBAR Keep open line of communication regarding patients progress and POC Potential consumers/ Leadership team Reputation.com/survey mailers Recruitment of patients and families to the facility/alert leadership of concerns and patient/family stories Tools for the Team
Organizational Leadership 14 Tools for the team to utilize for the implementation of accountability is a tool that will determine the personality type of the staff. The Keirsey Temperament Sorter is a tool that will help when it comes to implementing accountability with patient and family centered care. The Keirsey Temperament Sorter is a personality instrument that allows the leaders to understand the personality of the staff and how to help them attain full potential. It is an online, 70 question personality tool that is helpful in assessing the person that takes the test and finding the best fit for that person within an organization. According to Keirsey Temperament Theory, there are four basic temperament groups which describe human behavior (). Created by David Keirsey starting in the 1940s and implemented in the 1950s, as an educational psychologist specializing in developing techniques in training and coaching. The Keirsey Sorter helps in the career realm by assisting in finding a job that fits your personality that you can succeed in, navigating the interview process, and dealing with changes in the company. The Keirsey Sorter will be a perfect fit in creating an action plan that will deal with staff according to their personality, being sensitive to their needs, by helping to build a trusting environment, selecting the cream of the crop when it comes to hiring and retention, address the strengths and weaknesses of the team and creating a successful environment for the organization. The parts of an Action Plan are 1) Goal; 2) Need being fulfilled; 3) Visions and measurements of success; 4) Resources available; 5) Activities leading to success; 6) Obstacles to overcome; 7) Steps to take & dates of completion for each. Action plans are not written in stone and should be personalized to fit the individual staff needs and goals of improvement (). This performance improvement tool in conjunction with educational moments will be used to bring awareness to insufficiency in the process and to alert staff of areas that the family or patient would like to see improved.
Organizational Leadership 15 References Charmel, P., & Frampton, S. (2008, March). Building the business case for patient-centered care. Retrieved January 10, 2018, from ? IG=7E431029FD0040D497BEC195F31A8E79&CID=3D3DF35B45BE6F723216F8DD 44116E5A&rd=1&h=pcmVSn6tMU4YXnrZAfW9PxYCoKxSZT60n21kYMEg_jI&v=1 &r=http%3a%2f%2fwww.henlearner.org%2fwp-content%2fuploads %2f2012%2f03%2fHFM-business-case-for-Planetree.pdf&p=DevEx,5068.1 Home. (2017, December 14). Retrieved January 20, 2018, from
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