Collaborating will lead to true consensus where team

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perspectives of the issue. Collaborating will lead to true consensus where team members commit to the decision. This is the conflict resolution approach project managers use most often and is an example of a win- win conflict resolution technique. Withdraw/Avoid: When parties withdraw or avoid , they never reach resolution. The withdraw or avoid technique occurs when one of the parties gets up and leaves and refuses to discuss the conflict. It is probably the worst of all the techniques because nothing gets resolved. This is an example of a lose-lose conflict resolution technique. Exam Spotlight Know each of the conflict resolution techniques for the exam. Also remember that these techniques will not necessarily yield long-term results. The smoothing and withdrawal techniques have temporary results and aren't always good techniques to use to resolve problems. Resolutions reached through forcing and compromise might not always be satisfying for all parties, but they tend to produce longer-lasting results. Collaborating techniques are often successful and produce commitment to the decision provided all parties believe they had the opportunity to provide their opinions and ideas. During the Manage Project Team process, it's important to note that, as in any situation, you'll want to deal with conflict as soon as it arises. According to the PMBOK ® Guide , when you have successfully resolved conflict, it will result in increased productivity and better, more positive working relationships. Most conflicts come about in the Manage Project Team process as a result of schedule issues, availability of resources (usually the lack of availability), or personal work styles. When project team members are having a conflict, address them first in private with the person who has the issue. Work in a direct and collaborative manner, but be prepared to escalate the issue into a more formalized procedure (potentially even disciplinary action) if needed. If conflicts exist between the team members, encourage resolution between them without intervention on your part. The best conflict resolution will come about when they can work out the issues between them. When that isn't possible, you'll have to step in and help resolve the matter. Remember that solid ground rules and established policies and procedures will help mitigate conflict before it arises. Interpersonal Skills We talked about interpersonal skills in the Develop Project Team process, but you should know for the exam
that the PMBOK ® Guide points out three types of interpersonal skills used most often in this process: leadership, influencing, and effective decision making. We've already covered leadership and influencing. Effective decision making involves making decisions in a timely manner and making decisions that reflect and support the goals of the project. Effective decisions should bring about a good result for the project, the stakeholders, and the team members. They also help you take advantage of opportunities and minimize negative risks. As project managers and good leaders, we have a responsibility to put the good of the project

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