80%(5)4 out of 5 people found this document helpful
This preview shows page 34 - 37 out of 60 pages.
Preparation for the next service period– this may include updating computer records and systems, replacing equipment/materials used, signing off electronic systems and locking/securing areas.Restocking– this will involve replenishing stock items used and checking that there are sufficient stock levels on the premises, e.g. customer feedback forms or serviettes in the dining area. It may involve ordering or obtaining stock items to maintain levels.Safe storage of products, equipment and supplies– items used should be stored in the appropriate place to enable other staff to use these as required and to ensure items are not lost or mislaid. This allows you to check items remain serviceable and that supplies are in good order and at required levels.Staff handover– this involves conferring with your supervisor/manager, or the next shift person, to provide them with information on any outstanding work requirements and messages that may be required to continue work activities. It gives workers the chance to directly converse and provide additional details that are relevant to the role and which may not otherwise be easy or obvious to pick up on.33 | P a g e
Activity 4A checklist – for assessorThis should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the unit activity. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.Learner’s nameAssessor’s nameUnit of Competence(Code and Title)Date(s) of assessmentHas the activity been answered and performed fully, as required to assess the competency of the learner?Yes No(Please circle)Has sufficient evidence and information been provided by the learner for the activity?Yes No(Please circle)CommentsProvide your comments here:The learner’s performance was:Not yet satisfactorySatisfactoryIf not yet satisfactory, date for reassessment:Feedback to learner:Learner’s signatureAssessor’s signature34 | P a g e
Activity 4BQ&AWhy do workplace records need to be kept?As part of working requirements, your organisation will have reporting duties tocomplete for legal compliance and the governing of business.This will impact into all work areas, and reporting and record-keeping will need tobe made to keep track of workplace activities. This may be carried out primarily bya manager, e.g. monitoring, collating and presenting information in the correctformat, but may impact directly onto workers. For example, if providing evidenceof hygiene records for maintaining and cleaning customer toilets, a record willneed to be filled in, signed and dated by the cleaner in attendance at eachvisit/inspection.