will help to ensure all IT services are appropriately aligned to the Council’s stated goals and visions.Future ResourcesFuture budgetary pressures are expected over the strategy period given the Council’s overall financial outlook. It will be very challenging to remove further cost without reducing the ability of the ICT service to continue to support business improvement activity across the Council at the current level. The action plan attached in the attached Action Plan is based on current resources. If these change, then a revision of the action plan will also be required. It should also be noted that many of the planned actions are dependent on business case justification. If the business cases do not show a positive return, then these actions will be dropped at that point. Where a positive return is demonstrated, then the savings will be needed to fund the cost of the new developments.
ICT AND DIGITAL STRATEGY 2017-20 – AUGUST 201727Action PlanProgramme 1 – DIGITAL FIRST Relevance - Other ProgrammesActionDescriptionPlanned OutcomeOwnerStartEnd234567Implement single authentication account for customers using our website to access and request services.Integration of My Account service with core business applications such as Online Payments, CRM etc and ensure new and replacement systems can support My Account where relevant. Introduce verification services where feasible to do so.Customers can benefit from single sign on for access to a range of personalised digital services.Allows for pre-population of known information for a smoother customer experience.Digital First Working GroupOngoingJune 2018Provide comprehensive Assisted digital support for people who can’t use online services on their own. Ensure infrastructure and services are available to support assisted digital action such as provision of kiosk tablets in Leisure facilities and information hubs.Customers that need assistance to access digital services know where to find that assistance and are able to take up a full range of digital services.Digital First Working GroupOngoingMarch 2019Encourage a greater level of uptake of Digital Services as preferred channel.Ensure the technology solutions available to customers for digital engagement with the Council are intuitive, platform independent and fully integrated with business systems.Digital services are so easy to use that they become the preferred option for a much greater number of our Customers.Digital First Working GroupOngoingMarch 2019
ICT AND DIGITAL STRATEGY 2017-20 – AUGUST 201728Programme 2 – FIT FOR PURPOSE BUSINESS SOLUTIONSRelevance - Other ProgrammesActionDescriptionPlanned OutcomeOwnerStartEnd134567Consolidate all Council payment channels to single supplier solutionProcure and implement single solution from Civica for face to face, telephone and online paymentsCivica Cash receipting System fully integrated with Leisure and CRM Systems.