Most seemed to use text in bubbles like they were talking but a few can

Most seemed to use text in bubbles like they were

This preview shows page 13 - 22 out of 28 pages.

Most seemed to use text in bubbles like they were talking but a few can actually talk.
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Is the level of discourse patronizing or the right level? It seems like it would be patronizing to me but maybe that has not shopped online before it would be helpful to somebody.
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Are the agents helpful in guiding the customer towards making a purchase? They appear like they could be but they are unnecessary. In the case of Alice and Elbot they aren't really for purchases.
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Are they too pushy? Sometimes but most of the time they are just this is where you go next or if you liked this then you will like this also.
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What gender are they? Do you think this makes a difference? The one female agent I came across seemed to be the least patronizing but the most boring. While the robot was cool but I could see it being patronizing.
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Would you trust the agents to the extent that you would be happy to buy a product from them? If not, why? No I wouldn't trust them. I would buy a product from them if I was already going to do this.
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What else would it take to make the agents persuasive? It would take me hearing from one of them that maybe their store isn't the best place to get the item for me to trust them. Otherwise I am always cognizant of them trying to sell me something. If I don't really trust a sales person then how can I trust one that is programmed to be the best sales person.
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(b) Next, look at an e-commerce website that does not include virtual sales agents but is based on a conceptual model of browsing.
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How does it compare with the agent- based sites you have just looked at?
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