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with the correct equipment and/or materials to complete the task. They will also inform you of how long you have to complete the task.You should be able to demonstratethe skills, knowledge and performance criteria required for competency in this unit, as seen in the Learner Guide.Third Party GuideYou should supply details of the third party to the assessor before you commence the activities (see below), unless the assessor has already selected a third party themselves.The assessor can then contact the third party in instances where they require more evidence to determine competency, or they cannot observe certain tasks themselves.The reasons to use a third party may include:Assessment is required in the workplaceWhere there are health and safety issues related to observationPatient confidentiality and privacy issues are involved.If you are not employed, or able to complete demonstrative tasks in the workplace, you will need to inform the assessor. They will be able to provide you with a simulated environment in which to complete these tasks.We would prefer that, wherever possible, these be “live” issues for your industry and require application of the principles that you are learning as part of your training.Where this is not possible, you and your third party should simulate the activity tasks and demonstrations that you believe would be likely to arise in your organisation or job role.Third party evidence can also be used to provide “everyday evidence” of tasks included in your work role that relate to the unit of competency but are not a part of the formal assessment process. The third party is not to be used as a co-assessor – the assessor must make the final decision on competency themselves. Documents relevant to collection of third party evidenceare included in theThird Party section in the Observations/Demonstrations document.Third party details (required information from the learner)A third party may be required for observations or demonstrations; please provide details below of your nominated third party and obtain their signature to confirm their agreement to participate. ThisHA_SITXCCS008_Learner Workbook V2.0_7Dec2017
information will be required by your trainer/assessor in advance of arranging any future observationsor demonstrations.Third party name:______________________________________________________________Position of third party:______________________________________________________________Telephone number:______________________________________________________________Email address:______________________________________________________________Declaration for nominated third partyI declare my intention to act as third party for (learner’s name here) __________________________Third party signature:_____________________________________ Date: ___________________ActivitiesComplete the following activities individually or in a group (as applicable to the specific activity and the assessment environment).Activity1AEstimated Time30 MinutesObjectiveTo provide you with an opportunity to identify how to obtain information on customer needs, expectations and satisfaction levels using both formal and informal research.