By the end of study unit 5 you should be able to 1

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By the end of Study Unit 5, you should be able to: 1. Identify the main functions of communication. 2. Sketch the difference between formal and informal communication channels. 3. Explain downward, upward, and lateral communication. 4. Describe the differences between automatic and controlled processing. 5. Illustrate the main barriers to effective communication. 6. Compare traditional and interactionist views of conflict. 7. Outline 5 stages of the conflict process. 8. Discuss distributive and integrative bargaining. 9. Show how individual differences can influence negotiations.
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BUS103 STUDY UNIT 5 SU5 2 Chapter 1: Communication 1.1 Introduction to Communication People communicate with each other every day. When your manager communicates with you, what do you think he or she is doing? What do you think are the functions of communication? Communication acts: To control member behaviours To motivate members As a form of emotional expression To convey information You should now read Robbins and Judge (2015), Chapter 11, pp. 329-332 to learn the functions of communication. 1.2 Communication Process Communication can be through either formal channels or informal channels. Formal channels: Communication channels established by the organisation to transmit messages related to the professional activities of the members, for example, notes from a meeting that are emailed to the department. Informal channels: Communication channels that are created spontaneously and that emerge as responses to individual choices, for example, learning about organisational changes from a colleague during lunch. Think about how you communicate at work. Do you usually use formal or informal channels of communication? How do you choose the type of communication channels to use?
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BUS103 STUDY UNIT 5 SU5 3 You should now read Robbins and Judge (2015), Chapter 11, pp. 333 to learn more about the communication process. Please click here to login to your Library account and access the Newslink database. Search for the article titled “ Trust through communication ” in The Business Times on November 30, 2010. When you read the article, think about how communication can facilitate business relationships. 1.3 Direction of Communication Communication can flow in many ways. Communication does not only flow up or down, it also flows laterally. Do you know the differences between downward, upward, and lateral communication? Read the following paragraphs to learn more. 1.3.1 Downward Communication Downward communication flows from one level of a group or organisation to a lower level. Group leaders and managers use it to do things like assign tasks and explain new policies. An example of downward communication: a manager explaining to lower level employees about recent organisational changes.
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