B. Capture potential triggers. C. Evaluate systems and components. D. Develop immediate controlled actions to isolate the problem. E. Develop a hypothesis based on the outcome of the various controlled actions and the system's reactions. Answer: C,D NO.37 Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base. Which 8D Methodology discipline covers this action? A. D8 B. D7 C. D6 D. D5 Answer: C NO.38 Considering the message flow to an Avaya Aura(R) Contract Centre (AACC) Agent Desktop, which protocol is used to communicate between AACC, CCT, and the Agent Desktop PC? A. CSTA B. TSAPI C. SIP D. WCF Answer: C NO.39 The Entity Monitoring column on the Session Manager Dashboard shows two figures per line. How should these two figures be interpreted? A. the first number indicates the number of retries, the second number indicates the total number of links monitored B. the first number indicates the number of unmonitored links, the second number indicates the total number of monitored links C. the first number indicates the total number of links monitored, the second number indicates the IT Certification Guaranteed, The Easy Way! 10
number of links down D. the first number indicates the number of links down, the second number indicates the total number of links monitored Answer: C NO.40 To validate the initial system status of Breeze with the WebRTC Snap-I, which two components should be checked? (Choose two.) A. application B. configured certificates C. cluster status D. licensing status E. installation status Answer: A,E NO.41 Which two methods can be used to determine the status of the Switch/CTI Link between Avaya Aura(R) Communication Manager (CM) and Avaya Aura(R) Application Enablement Services (AES)? (Choose two.) A. Observe the AES Alarm Report. B. Run an ASAI test on AES. C. Observe the CM dashboard. D. Observe the AES dashboard. E. Run the status aesvcs cti-link command on CM. Answer: B,E NO.42 A customer calls Avaya support because their 3rd party SIP telephones are not working. Support is able to confirm that the telephones are not supported and do not integrate with Communication Manager or Session Manager. Which two pre-implementation steps were omitted? (Choose two.) A. Establish connectivity. B. Test all third-party equipment and software. C. Provide accurate licensing specification. D. Access support.avaya.com to verify customer systems compatibility. E. Upgrade Communication and Session Manager. Answer: C,E NO.43 Where can an administrator go to validate the Breeze/WebRTC cluster is synchronized to Avaya Aura(R) System Manager (SMGR)? A. the Duplication menu in SMGR web interface B. the Replication menu in WebRTC web interface C. the Synchronization menu in Breeze web interface D. the Replication menu in SMGR web interface Answer: C NO.44 Which method can be used to verify the Client and TSAPI services have been administered IT Certification Guaranteed, The Easy Way!
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- Avaya, Avaya Aura