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Strategic planning Goals Strategic objectives Operational objectives Provide value to investors and owners Increase overall profitability by 10% over next three years. Reduce costs through negotiations with suppliers. Reduce costs through HR management efficiencies. Increase revenue by providing increased customer value.
RTO Provider: 91153 - CRICOS Code: 02672K BSBLDR401 Innovation and Business Skills Council Ltd,1stEdition Version 4,2015 Page 15 of 72greenwichcollege.edu.au Goals Strategic objectives Operational objectives Exit underperforming markets; JKL Industries will withdraw from the rental market and close the rental division within the next 18 months. HR partners with business to help business achieve financial goals. HR completes scan of external conditions and market/industry forces impacting competitiveness and capability development. Provide value to customers JKL Industries will continue to sell and service forklifts and expand their market share by 7% within the next 12 to 18 months. Provide quality customer service. JKL Industries will expand existing branches to include the sale of medium and large trucks within 18 months. HR partners with business to help business meet customer needs. HR partners with frontline managers to help them meet the needs of customers through motivated, competent and well- equipped staff. Develop workforce potential Provide required training to meet workforce needs. Deliver training to up-skill rental employees. Deliver ongoing training for employees. Deliver leadership training for future generation of leadership. Recruit. Conduct workforce planning through FY 2016–2017. Complete implementation of staff planning for FY 2014–2015. Conduct skills audits and needs analysis for all roles to be filled by recruitment strategy. Ensure all critical roles are filled to meet revenue targets. Become an Employer of Choice. Provide personal development plans for all employees. Retain managerial talent through rewards, promotion and training. Provide best-in-industry programs, incentives and HR services. Enhance employee and industrial relations. Implement new grievance and dispute resolution procedures. Complete enterprise bargaining. Manage performance and adherence to organisational values. Complete twice-yearly performance reviews. Communicate organisational values and code of conduct. Build culture of excellence; eliminate discrimination and promote diversity in workforce. Promote levels of diversity in workplace proportional to percentage of population. Continuously improve operations and management efficiency Monitor performance in all areas of strategy and operational efficiency. Monitor management inputs, such as completion of reporting and coaching requirements. Monitor stock turns of forklifts, trucks, etc. Monitor HR service delivery efficiency.
RTO Provider: 91153 - CRICOS Code: 02672K BSBLDR401 Innovation and Business Skills Council Ltd,1stEdition Version 4,2015 Page 16 of 72greenwichcollege.edu.au