to reduce and minimize the wrong presentation or any bad words and action

To reduce and minimize the wrong presentation or any

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to reduce and minimize the wrong presentation or any bad words and action towards the differences.This is made to control and protect the diversity in doing business. Privacy Act: This is important to protect the information of buyers, suppliers and business information from outside people. They may not sell the information tor profit requirement.Consumer and Competition Act 2010: This legislation is made to ensure that the fair trading and consumer protection from bad items are sold with high amount of money value. This will ensure the competition is fair in the business world. Thecompany must follow all of the work to continue and protect each other from gaining profit fairly.Environmental Law: This is made to protect the environment from any bad effect of operational work Then they need to maintain the waste management so the safety of environment is protected. 3
B2. Action planName /Position:Junny WongManager:Les Goodales Human Resource ManagerReview Period 2ndApril 2014Reference from operational planKey Result AreaIndicator of Success/PerformanceBy WhenStatus ReportManagement understanding of the system implementationPerformance policy andproceduresThe success of this performance depends on the adaptation and their effective work without doing any error or fail. The error must be below 2 times in a month20/3/2014DoneCustomer service skillService sales amount increase 10%The training induction understanding service skill guide understanding21/3/2014DoneTeamwork cooperationTeamwork solidarity increase 10%The teamwork in workplace which is very good at respecting to follow Anti-Discrimination Act 1978.This is good to respect the differences22/4/2014DoneCRM System understandingMake the staffs understand CRM so far andreally need to cooperate with systemThe CRM system is implemented more than 10persons in one month1/5/2014DoneB3.Performance indicators for operational and financial targets (in the new/amended operational plan)4
BBQfun Operational Plan (with strategic objectives, measures and tasks) FY 2015–2016Objectives:Performance measuresTasks:1Engaging with customers through marketing, research and personalised service.Completion of market/marketing research.Completion of customer surveys.Completion of reports to identify marketing opportunities.Conduct quarterly surveys on customer satisfaction.Evaluation of market and marketing data to determine marketing opportunities.2Building reputation for quality products and quality customer service:Raise organisational profile by 20%.Improve client satisfaction performance by 25%.Percentage of brand recognition insought-after categories in periodiccustomer surveys.Percentage of customers with positive view of organisational responsiveness, innovation, quality, ethics, safety.Number of customer complaints.Delivery times.Number of returned items.Audit of supplier quality.Regular contact with suppliers.Investigate resourcing needs: people, products.Fulfil resourcing and distribution needs in accordance with policies and procedures.Maintenance of enterprise resource management (ERP), point of sale (POS) and customer relationship management (CRM) systems.5
3Supporting people to perform via training and performance management.Numbers of injuries (Target = 0).Numbers of absentees (Target= <3% of total hours).Anti-discrimination complaints (Target=0).Lost Time Injury Frequency Rate (Target=2)Percentage completion of performance plans and performance management process.Numbers of coaching sessions completed.Numbers of operational-related training programs completed.Research effectiveness of possible incentives for: safe work achievement; healthy lifestyle.Engage workers with strategic goals of business and support professional development in line with strategic goals. (Targets to be set by individual managers).

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