14 pfizer pharmaceutical patents provide what

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14. Pfizer pharmaceutical patents provide what important characteristic that supports inimitability?
15. A primary weakness of the balanced scorecard is that it fails to complement financial indicators with operational measures of customer satisfaction, internal processes, and the organization's innovation and improvement activities.
16. Just-in-time systems are considered part of which primary activity in the value chain?
17. In value-chain analysis, primary activities include human resource management and procurement.
18. In value-chain analysis, value is measured by total revenue.
19. ConAgra and Cargill imitated the meat packing company, Iowa Beef Processors by automating their plants. This reduced the IBP competitive advantage because its capabilities were easily imitated.
20. The resource-based view of the firm suggests that the _________of the firm are due to its endowment of strategic resources that are valuable, rare, costly to imitate, and costly to substitute.
Chapter 4 1 An individual who uses the contacts they develop to pursue their own interests
2. ________ capital can be defined as the difference between the market value and book value of a firm, or a measure of its intangible assets.
3. Why did the artist, Pablo Picasso, become wealthy during his lifetime and the artist, Vincent van Gogh, remain poor his entire life? Works by both artists now sell for over 100,000,000 USD.
4. Companies have found that referrals from their own employees are not generally an effective approach to recruiting top talent.
5. Email is an effective means of communicating a wide variety of information and employees should use it extensively for personal reasons.
6. Engineering drawings, software code, and patents are examples of explicit knowledge 7. When leaving a job, desirable knowledge employees are most likely to find new employment on Internet career sites and go alone to work for complete strangers.
8. Sales and engineering departments are a classic example of two groups whose members traditionally interact with their peers rather than across groups. This is best described as ________ in social network analysis.
9. Managers use __________ for developing human capital.
10. Human capital does not include the ______________ of an individual.
11. Added insight and cultural sensitivity, and heterogeneity in decision making and problem solving are some of the arguments supporting ________ in the workplace.
12. Intellectual property rights are not as easy to define and protect as property rights for physical assets (e.g., plant and equipment).

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