SCSB -BSBINM501 PPTs (Aspire's).pptx

Survey internal and external users about their o

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Survey internal and external users about their: o expectations of the system o requirements from the system o preferred types of interface with the system o preferred support services.
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Contextualising training makes it appropriate for the target learner and more likely to succeed. Strategies to contextualise training may include: o knowing the target learning o using simple language o providing simple explanations of procedures and theory o introducing technical language and concepts progressively o providing processes to support those who may find written English difficult.
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Encourage feedback about the training and the system using: o user team meetings o developer team meetings o simple feedback processes.
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Monitor the effectiveness of training programs using: o Trainee feedback surveys o Staff feedback surveys o Implementing assessment into the learner activities o Staff reporting o Documenting staff performance after training o Workplace observation o Learner records
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Selecting the appropriate monitoring method depends upon the: o extent of training required o priority allocated to the training program o breadth and depth of organisational involvement in the training o likelihood of future training.
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Maintain records of training activities, including: o training needs analysis o training objectives o attendance records o monitoring activities.
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Use training policies, guidelines and procedural documents to regulate training. This may involve following a standard operating procedure when organising training.
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Reviewing training involves: o analysing the information from the monitoring process o documenting the review o recommending improvements o securing approval of improvements o implementing and monitoring improvements.
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Using templates for monitoring and reviewing training programs facilitates analysis and comparison with other training programs. Templates may include: o plans o agendas o minutes o resource materials o delivery and assessment methods o revisions o feedback forms.
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Effectively implementing training programs includes delivering them on budget. Monitor costs throughout the process, comparing them with estimates. Take immediate action to address cost overruns.
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In summary: o Training needs analysis and competency mapping helps identify individual learning needs. o Identifying and securing requires specific learner information, a training plan and a justifiable proposal to the relevant manager. o The external use of an organisation’s KMS can be controlled by the application of legislative or contractual measures. o Promoting the use of the system can be done formally or informally. o Monitoring and recording the effectiveness of the learning activities involves following procedures and policies to maintain consistency and baselines for improvement.
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Managing the use of the system
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Manage use of information or knowledge management system BSBINM501 Manage an information or knowledge management system Session 2
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