Challenges you can address when using Siebel Workflow to manage a business

Challenges you can address when using siebel workflow

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Challenges you can address when using Siebel Workflow to manage a business process in your organization include: Automating the escalation of events and notification of appropriate Siebel Workflow parties Routing and assigning work Processing work Enforcing authorization and transition rules Business Requirements That Can Be Addressed by Managing a Business Process In theory, a business is managed according to the business processes that enforce efficiency, quality of service, adherence to contractual agreements, and profitability. The following are some examples of these business processes: Allow objectives for response time to be met for customer callbacks and open service requests Define review policies for important processes, such as contracts, quotes, or product shipments Monitor service requests or opportunities over time In practice, the benefits of a business process are often not realized because the business process is not consistently enforced. This situation can exist due to the large number of business processes that exist in the business environment, or because of the dynamic nature of the information being monitored.
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Siebel Business Process Framework: Workflow Guide Version 8.1, Rev A Overview of Siebel Workflow About Siebel Workflow 16 Managing important events is central to the enforcement of a business process. Workflow Management is the timely management of an event in order to allow proper handling. For example, a service department uses procedures for managing an open service request or for making sure a measurable response time is met. A workflow process can increase the visibility of these business processes within an organization and check that they are handled correctly. A service department uses business rules that match the requirements of the business: Standards for processing calls. For example, when a Severity 1 call is assigned, the new owner is automatically paged. Contracted service agreements that must be adhered to. For example, a customer can purchase a support agreement that guarantees a callback within two hours and problem resolution within four hours. A sales department uses business rules to enforce the required practices of the business: Discount authority. If a sales representative quotes a discount that exceeds the maximum discount allowed, then it requires the approval of the district sales manager or VP of Sales. Pipeline management. Each sales representative manages their pipeline in order to promote sufficient levels of prospects at each stage of the sales cycle. If an area of the pipeline requires attention, then the representative or manager must be alerted. Forecasting accuracy. Opportunities that are forecasted but never closed or forecasts that include wide discrepancies with the actual revenue must be flagged.
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  • Summer '16
  • Oracle
  • Siebel Workflow, Workflow Guide

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