Revenue center which of the following is a

Revenue center
Which of the following is a fundamental duty of a position defined by the ADA? Essential job
function

What major external business force creates both opportunities and threats for organizations
through the rules and regulations that it sets? Government
Jerry works well in teams, can persuade others, and can help resolve conflict. Jerry is
displaying: Human relations skills
Gary feels that we was sexually harassed by his boss on an offshore oil rig. He would generally
have to file a complaint with the EEOC within _____ days of the incident, or he would not be
able to file at all. 180
HR creates revenue and profits for the organization by: Enhancing the productivity of the people
within the organization
HR managers can be held personally liable for some of their actions that they take as part of
their jobs. True
Employment engagement is: A combination of willingness to perform at a high level and job
satisfaction
Chapter 1 Powerpoint
Benefit of Improved HRM
● Competitive advantage
● Employee engagement
○ Job satisfaction
○ Willingness to perform
● Organizational success
○ Employee engagement
○ Effective management
○ Enhancing Employee Productivity & Profit
HRM Past & Present
● Past
○ HR managers were paper pushers and simply organized personnel files
○ HR functioned more as a cost or revenue center
● Present
○ HR managers improve organizational revenues and profits by creating the right
working environment
○ HR functions more as a productivity and profit center

Challenges for HR Managers
● Critical Dependent Variables:
○ Productivity
○ Job Satisfaction/Engagement
○ Turnover
○ Absenteeism
● HRM and those involved in HR, should create conditions that:
○ Foster employee willingness & engagement
○ Create a desire to work & learn
○ Assist in effective and efficient performance/productivity
Skills for Successful HRM
● Human relations/interpersonal skills : ability to work well with individuals and groups
E M P A T H Y
● Business skills: analytical and quantitative skills that help the managers understand and
contribute to the profitability of the organization
● Conceptual and design skills: ability to evaluate a situation, identify and select
reasonable alternatives, and make decisions that implement solutions
● Technical skills: ability to use methods & techniques to perform a task
Chapter 2 Powerpoint
Vision and Mission
● Vision
○ Provide a focus for the future
● Mission
○ Expectations of what the organization will do to the realize the vision. The most
successful businesses strive for a higher purpose
Vision + Mission is the focus on the direction for the organization and its people
Strategy and Strategic Planning
● Looks at the organization, its environment today, and expected future goals
● Managers must seek employees who embrace the organization’s ultimate strategic goal
● Working in unison accomplishes a whole that is greater than the sum of its parts
Internal Influences
● Strategy
● Structure

● Culture
Three Strategic Questions
● What is the present situation?