Delivery and thus efficient productivityirechukwu2000

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delivery and thus efficient productivity,(Irechukwu,2000).Communication Technology deals with the Physical devices and software that linkvarious computer hardware components and transfer data from one physical location toanother (Laudon, 2001). ICT products in use in the banking industry include AutomatedTeller Machine, credit and debit cards, Telephone Banking, MICR, Electronic FundsTransfer, Electronic Data Interchange, Electronic Home and Office Banking.Bosire, (2000) the dimensions in which automation in the banking industry manifest inKenya include: the bankers Automated Clearing Services. This involves the use ofMagnetic Ink Character Reader (MICR) for cheque processing. It is capable of encoding,reading and sorting cheques. Automated Payment Systems these are devices usedincluding the Automatic Teller Machine (ATM), Plastic Cards and Electronic FundsTransfer.According to Laudon, automated delivery channels such as interactive Internet has beenused in the banking industry to facilitate effective communication internally as well asexternally. Laudon, (2001) further pointed out that some factors that show the effects ofICT products on customer services include facilitation of accurate records, enhancementof convenient business hour, facilitation of prompt and fair attention, enhancement offaster services and availability of Home and Office Banking services. Technology offersgreat improvement on statement generation, accounts reconciliation and balance enquiry.Manual recording system through the use of ledger, cash books in Kenyan banks has beenreplaced by computerized information system (Laudon 2001).2.3.2Size of the OrganizationThe size of a banking institution is determined by number of its employees, the largenessof its operation, and its market reach and share. This size will eventually determine theflow of communication from top management to the bottom level and from the bottom28
level to the top level management. The skills necessary for bankers at a Branch office, arequite different from that of running a large and diverse headquarter offices,it requiresmore concern for employees, controlling specialized departments and a talent for sensingissues buried deep in the organization, (Andrews,2000).Banking institutions cannot operate without communication. Communication can takevarious forms but all forms involve the transfer of information from one party to theother. In order for the transfer of information to qualify as communication, the recipientmust understand the meaning of the information transferred to them. If the recipient doesnot understand the meaning of the information conveyed to them, communication has nottaken place.Communication is the life source of banking institutions because it involvesbank employees and employers. Employees in the banking sector may not interact witheach other freely without communication. In the absence of communication in a bankingindustry, everything would grind to a halt, (Bosire, 2000).

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Term
Winter
Professor
Ngala
Tags
The Land, Kenya Commercial Bank

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